The numbers
With more than 20 years of email marketing expertise, Emma Professional Services is trusted by thousands of brands to deliver real results. Our team of specialists consistently earns top customer satisfaction scores and glowing reviews. We don’t just provide services, we become a true extension of your team.
years of experience
CSTAT score
hours of service provided
Services designed for your team
From onboarding to advanced strategy, Emma Professional Services gives you direct access to the experts behind your success. Whether you’re launching your first campaign or scaling a sophisticated program, we tailor every engagement to your goals. We ensure you get exactly the support you need, when you need it.
Every engagement starts with a strategic discovery call, where we learn your goals, assess your account, and recommend the right mix of services. From there, we deliver a custom plan and quote, built specifically for your team.
With over 20 years of experience, industry-leading customer satisfaction, and consistently high customer ratings, you can trust our team to deliver results that move your marketing forward.
Get up and running quickly and confidently. We’ll handle the heavy lifting, from importing and organizing your contacts to configuring your account and training your team. We make sure you can start sending with confidence.
Build skills, confidence, and independence across your team. From quick-start sessions to in-depth trainings, we help you master everything from segmentation to automation and campaign strategy.
Flexible, on-demand access to Emma specialists who act as an extension of your team. Whether you need strategic guidance, hands-on execution, or ongoing support, Expert Hours give you the expertise to move faster and get more from your account.
Create emails that look as good as they perform. From custom templates to design reviews, our experts help you elevate your brand, improve engagement, and follow email design best practices.
Solve complex challenges with confidence. Whether it’s integrations, automation workflows, or advanced account configuration, our technical experts help you get it done right.
Maximize inbox placement and protect your sender reputation. We help you optimize list health, sending practices, and performance to ensure your emails reach your audience.
Next steps: what to expect from our team
All services begin with a strategic touchpoint to ensure every engagement is aligned to your goals and built for success.
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Have questions about how our services work? Here’s what teams typically want to know.
Emma offers a full range of professional services to support your email marketing. Anything from onboarding and training to design, technical support, deliverability, and ongoing Expert Hours. Every service is tailored to your goals so you get exactly the support you need.
Every engagement starts with a discovery call. We’ll learn about your goals, challenges, and team structure, then recommend the best mix of services for your needs—no guesswork required.
Expert Hours give you flexible, on-demand access to Emma specialists who can support strategy, execution, and optimization. You can purchase hours as a one-time package or ongoing support, and use them for everything from automation and segmentation to reporting and integrations.
No—many of our services, including Expert Hours, are flexible. You can choose one-time support or ongoing engagements depending on what works best for your team and goals.
Emma supports every phase of your email marketing, from setup to ongoing optimization.
Whether you need help launching your inaugural campaign or scaling a multichannel program, our specialists meet you where you are and provide the right level of support to keep your marketing moving forward.
Absolutely. Our Expert Hours service gives you direct access to specialists to guide you through complex strategic decisions. Think of us as an extension of your marketing team—available when you need insight on automation architecture, segmentation logic, or campaign performance analysis.
We help you identify opportunities to improve engagement, streamline workflows, and make the most of your account’s capabilities. Sessions are flexible, so you can use them for hands-on execution or strategic consultation depending on what your team needs most. If you’re looking to go beyond basic sending and build a more advanced email program, our strategists bring years of experience to help you get there.
A discovery call is where we learn about your goals, challenges, and current setup. This conversation helps us understand which services would be most valuable for you—onboarding assistance, training for specific features, or ongoing strategic support. You share what success looks like for your organization, and we recommend a tailored plan that fits your needs. After the call, you’ll receive a custom proposal outlining the services we discussed and what to expect.
Yes, we structure services to match how you work. Some teams need a single intensive engagement—like setting up automation workflows or designing templates. Others benefit from continuous access to expertise through ongoing Expert Hours.
One-time packages work well for specific projects. Recurring support makes sense when you want a consistent partner helping you optimize campaigns, troubleshoot issues, and stay ahead of industry best practices. We design the engagement around your team’s capacity and objectives, not around a rigid service model.
After you submit a request, our team will reach out to schedule your discovery call. The first step is usually a conversation where we explore your needs and recommend the right mix of services. Then, we’ll provide a detailed proposal that outlines deliverables, timelines, and pricing. Once you approve the plan, we assign specialists to your account and kick off the work. You’ll have clear communication and regular check-ins throughout to ensure we’re meeting your expectations. You always know what’s happening and what comes next.
Discover how Emma Professional Services can support your email campaign creation and optimization.