Can my colleagues join too?
Yes! Your colleagues are welcome to apply and we’ll add them to the list for when a space opens.
What happens if I leave my company?
Redeem your points before you go if you can. If you are leaving or are no longer with your organization, email [email protected] and we’ll work out your balance with you. And if you land somewhere that uses Emma, get in touch and we’ll set you up again.
How do I leave the program?
Message any admin through the messages portal on the left menu.
How do I know which missions are available to me?
Your missions show up on your dashboard, and we’ll email you when new ones appear. You can change your email preferences under Settings, at the bottom left of your screen.
Can I do the same mission more than once?
Most are one-time. If a mission can be repeated, you’ll see it in your mission carousel again.
Do I have to do all of them?
Not at all. Do as much or as little as you like, and the more you take part, the more points you’ll build up.
Where do I see my balance?
Open Missions or Rewards from the left menu, and your point total shows in the top right.
Do my points expire?
No. Your points stay in your account for as long as you’re in the program. If that ever changes, we’ll let you know well ahead of time and give you plenty of room to redeem.
How do I redeem?
Click Rewards in the left menu, then Redeem.
How long does a reward take to arrive?
We process rewards through our gifting platform, so give us up to five business days. You’ll get an email asking where to send it. Digital rewards arrive shortly after that, and physical ones depend on the item.
What if I want something that isn’t in the catalog?
We add options every month, so check back and see what’s new. This gives you time to earn more points, too.
My company doesn’t allow me to accept gifts. Can I still take part?
Yes. Choose the donation option and we’ll give to a charity you pick from the list.
Can I donate to charity instead?
Yes. You’ll find a charity option at every reward level.
Will I owe tax on this?
That depends on where you live and what your employer allows, so we can’t answer it for you — the terms of service cover our side. If you’d rather not think about it at all, choose the charitable donation: nothing comes to you, so there’s nothing to report.
Is anything I post public or searchable?
No. Everything stays inside Opted In, and only other members can see or reply to it.
Who can see my activity?
Other Opted In members, who are all Emma customers, plus the Emma team.
See here.