Yumi Kim

Screenshot-2026-04-14-at-12.07.37

See how Yumi Kim’s gorgeous email design leads to astounding open rates!

Industry: Retail

About Yumi Kim

Yumi Kim is a women’s clothing line based in New York City, USA, designed by American fashion designer Kim Phan.

2yumikim

The Welcome Email

Yumi Kim makes it easy to join their list with a compelling, well-placed lightbox form on their homepage.

The lightbox incentivizes signups by telling potential subscribers they’ll receive a 15% off discount just for joining the VIP list and be privy to exclusive offers and first looks at new arrivals.

After signing up, each new subscriber receives this automated welcome email…

…that showcases a ton of savvy marketing best practices! First of all, the general design is playful, easily scannable and sure to stand out in a crowded inbox. But we also love the more specific elements of the messaging, including:

  • A special offer. As promised, Yumi Kim gives her new subscribers a 15% off discount in her welcome email – an incentive that makes them convert right away.
  • Eye-catching CTA buttons. “Mobile optimization is huge for us,” Alivia explained, “because so many of our subscribers are reading their emails and shopping our website on their phones.” So the brand includes large, tappable CTA buttons in their welcome mailing.
  • Social engagement. Offering multiple touchpoints for your consumers is critical, so Yumi Kim encourages new subscribers to engage with them on social as well as email.

And all of it really works – this welcome email boasts an impressive 61.6% open rate and 27.3% click rate!

3

The Birthday Email

Let’s be real, here: Everyone loves a good celebration, especially when it’s unexpected and all about them. Yumi Kim’s team shows each and every one of their subscribers they care by automating a date-based email to send on their birthdays. The special offer and festive floral pattern are just icing on the cake.

The “Free Shipping” offer displayed at the top of the email is a great idea, too: According to recent data from Accent, 88 percent of consumers are more likely to shop at a site online when promised free shipping.

 

4

The Birthday Email

Yumi Kim’s team also recently ran a re-engagement campaign to clean up their subscriber list.

“The idea behind it was that people on our list who hadn’t engaged with us in a while would be able to opt in or opt out directly from the email. From there, those that didn’t respond at all or acknowledge the email were moved into a delete segment. We were able to clean up our list and get rid of inactive subscribers so we could ensure our mailings were as effective as possible.”

So Yumi Kim sent this email with the fantastic subject line, “Are we not BFF’s anymore?”

Several recipients quickly responded that they’d like to remain on the list – demonstrating their renewed interest and helping bring them back into the fold. And just by sending this one mailing, Yumi Kim’s team was able to increase their average open rate by 6%!

More to come…

Though their emails are already beautiful, Yumi Kim’s marketing team keeps testing new design ideas and stays on top of new trends to ensure they remain ahead of the competition.

“Right now we’re playing around with adding a bit more product imagery into our emails,” Alivia noted. “Traditionally, we’ve just had a feature image, but now we’re trying to have several different styles presented in a streamlined, easily digestible way. And through the end of the year, we’re looking to drive sales for the holidays, so fun holiday designs will definitely be a priority, too.”

By The Numbers 

61.6%

average open rate

27.3%

average click rate

TOOLKIT

With automation, reaching the right people with the right message at just the right time is a breeze.

Strategically choose just the right time to approach your readers and ask for their email address.

Our Case Studies 

We love our customers & they love us, too! 

Not only did using Emma help us improve our emails – it also helped us tailor programs to better meet the needs and interests of our students.

Angie & Collin

Assistant Director of Student Activities, Student Affairs

Emma is a solid email marketing management platform that provided campaign performance insights, tracking, and a fair amount of customization. Additionally, building out an API so that it spoke to our personnel database made updating contact information and managing unsubscribes considerably easier.

Ben E.

Director of Communication, Higher Education

The fact that our store managers are able to log into Emma and feel comfortable creating emails really means a lot. That, plus the approvals process have saved us a ton of time and keep the brand on point—which is crucial.

Carl Dickerson

Digital Content Strategist

Emma has been a helpful tool for our organization. We recognize that students get inundated with emails so using Emma allows us to be more strategic and create messages that are more engaging to students.

Christian B.

Director of Housing, Higher Education

The best thing about Emma is that it is one of the most influential platforms for marketing and comes with great features. You cannot resist its impeccable ability to boost sales through the best email transactions.

James C.

Digital Marketing Manager

Emma allows you to send blast emails to different audiences. Emma’s “Segments” allow you to slice your contact list into different segments based on different criteria. Creating emails is fairly easy and it’s not too hard to make something look good. We use Emma to send ~ 300K emails at a time, which it does well.

Jeremy A.

Project Coordinator

The approvals dashboard has really knocked it out of the park: It saves us so much time and makes it seamless to manage over 1,000 studio newsletters each month.

Meredith Parks

Marketing Strategist

Emma enables us to design email campaigns that consistently reflect our organization’s brand, while also making it simple to switch between different templates tailored to various audiences. The insight dashboards provide valuable analytics, and the builder itself is both intuitive and user-friendly.

Katie M.

Marketing Manager

We are much happier with it in comparison to our formal software Constant Contact – the customer service is just more responsive, and the interface is so easy to use that we are able to have interns use with little direction.

Monica S.

Marketing, Marketing and Advertising

I really like the email editors and ability to create segments based on your data. The Emma team is great about helping set up external APIs in order for your data to get automatically added into their system.

Nikki R.

Digital Marketing Manager

The thing I like most about Emma is how easy things are to manage. The UI is laid out in a way that makes it very straightforward to get what you need to do, done.

Trevor A.

Founder, Marketing and Advertising

Screenshot-2026-04-16-at-13.15

Want to see how they did it?

Get a demo with an Emma expert today! Or give us a call 800.595.4401

next story customer-nashville-predators-logo See how the Nashville Predators use Emma to segment audiences, send at scale, and drive fan engagement across every event. Read More
image-content-right-5

Not an Emma customer yet?

Let us show you around!

Request a tour