FAQ: Upgrading your Emma account

What will I get in my upgraded account?

A brand-new, lightning-fast interface
Our new UI loads your data super fast, which means you can zip around from one section to the next significantly faster — about 80% faster, actually.

A/B Content Testing
Test CTAs, image placement, length, subject lines, and more with a small percentage of your audience, and send the winner to the rest of your list.

Interactive Marketing Calendar
Quickly view sent and scheduled mailings (including A/B content tests), access the analytics for sent mailings, and easily cancel scheduled mailings — right from the calendar.

How is this different from the Emma account I have now?

We’re moving your account over to our new platform, which features a new design and easier navigation, faster load times, and access to new features. You'll get immediate access to newly released features, ensuring you’re always on the most current version of Emma.

To learn more about the features in your account, click here.

When will the account upgrade happen?

We’ll upgrade your account on June 1, 2017 and your new billing will go into effect on July 1.

Is there anything I need to do to prepare my account for the upgrade?

No, there is nothing you’ll need to do. The new features, updated design,  and navigation will be enabled on the day of your upgrade.

Am I going to lose access to any features?

All audience information, campaigns, and response results in your Emma account will remain the same. Triggers, however, are not supported and any existing triggers will need to be rebuilt as automation workflows after the upgrade.

Is my billing changing?

Your account will remain on the flat-rate volume-based tier you’re currently on as of May 15, 2017. This is a proactive charge which means you’ll be billed a flat rate at the beginning of the month, and any overages will be charged at the end of the month. This flat-rate pricing means you’ll no longer have to adjust your monthly sending volume.

What if I send more than my monthly rate?

If you go over your sending tier in a month, you will be charged a per-email overage. For example, if your sending tier allows for up to 5K emails and you send an additional 1K emails bringing your total to 6K emails, you will be charged a per-email overage for that extra 1K.

Is this the cheapest option?

Nope! We do offer discounted pricing for an annual plan. Click here and we’ll talk through annual pricing.

Do I have to upgrade?

Yes. We will no longer support the version of Emma your account is on after June 1, 2017. The good news is that you’ll be on a much more predictive billing cycle and, as we continue to release new features, you’ll always be the first to get the latest and greatest.