What's New

Home base for all the latest Emma features and enhancements.

March 2024

Continued Excellence in Deliverability: Fallback Sending Domain for Gmail and Yahoo Addresses

In October 2023, Google and Yahoo announced new sender requirements to keep inboxes secure and ensure your emails land in the inboxes for which you intend them. While we’ve added several product features to enhance your abilities to authenticate your account and check your status for best-in-class sending, we’ve also implemented fallback measures so you never miss a message. With our new fallback sender email, customers who have not obtained, configured, and verified a domain can continue to send email campaigns with Emma. If you are using a sender email address that uses @gmail.com, @yahoo.com, or @hotmail.com for your campaign sends, we will automatically update the sender email domain for sending, while continuing to deliver replies right to your original email address. This will ensure that your emails will be delivered to your audiences without delay, as you continue to authenticate your domain.

Template Folders

As your organization grows, you’ll want to add more email templates to help manage your marketing programs across subaccounts. To keep you organized, we’ve added the ability for you to create folders for your templates. You can move templates individually or in bulk to any folders as you see fit. 

February 2024

Google Integration Codes for Forms

With changes coming from Google and Yahoo to improve email deliverability and reduce spam, there has never been a better time to focus on delivering the right content to the right audience. That’s where sign-up forms come into play. With easy-to-use forms in Emma, you can improve personalization by offering your audience opt-in opportunities in order to deliver the right content. 

For example, perhaps you’re a college or university sending email campaigns out to students, alumni, and prospects. By using a form, you can offer options for your audience to choose the content they want to see, from one alumni newsletter to all three. Plus, take advantage of our built-in integration with Google Analytics, using either the new GA4 codes (new Google from Google) or UA (universal analytics) codes to see improved analytics for those form submissions. 


We know that many of our Emma customers are interested in multichannel marketing strategies to reach every customer. We know you also want these channels to be easy to navigate and simple to operate. Now in addition to SMS campaign data, we’ve added a public API that allows you to view and assess SMS credit usage. Use this feature to review SMS messages delivered over a specific date range, and get easy reporting on SMS messages and usage for each of your subaccounts. 

January 2024

Continued Excellence in Deliverability: DMARC & SPF Record Checker

As you authenticate your domain, you’ll also want to ensure you have records for both SPF and DMARC. We’ve made it easy to ensure your records have been entered and are correctly configured, right within the Emma platform. Now you can use our Checker to see your DMARC and SPF record settings, policies, and status on the updated deliverability tab. These checks happen in real-time and allow you to see or understand any issues with your DNS record implementation.

Continued Excellence in Deliverability: DKIM Backfill

In our continued efforts to fully support our customers through the new sender requirements announced by Google and Yahoo, we’ve implemented product features for DKIM backfill. As a Parent or Manager user you can now apply your unique sending domain (including DKIM) across all of your subaccounts. 

November 2023

Disable Text Style Changes

After setting default text styles within the Brand Manager, you can select the ‘disable changes in editor’ box to prevent users from being able to modify the text styles in their email campaigns. 

When this is selected, users will not see the ability to change the font, weight, size, letter spacing, or line height in the editor.

Lock Preheader and Subject Line

When sharing a campaign from your parent account, you can check the ‘Disable changes to…’ boxes to prevent subaccounts from modifying the subject line or preheader text on the campaign.

October 2023

Style Guide – Text Styles

The default text format can now be defined when you use the Header 1, Header 2, Header 3, and Paragraph styles in the editor.

Style Guide – Colors

You can add specific colors to appear during color selection in the editor. This is helpful for pre-setting the brand colors, to ensure they are right at the user’s fingertips and are the exact right hexadecimal value.

AI Assistant

Our AI Assistant helps you do your job faster by banishing writer’s block and automatically adjusting content based on your preferred tone, length, and overall brand personality.

By entering prompts into our email editor, you can create email content that is reflective of your brand and resonates with your audience.

SMS Credit Limit Management

When purchasing SMS message credits, you can allocate an amount of your choice to each of your subaccounts.

September 2023

Apple MPP Open Rate

The campaign response overview now displays the Apple MPP open rate for your campaigns.

For plans:



Style Guide – Fonts

Here at Emma we understand the importance of branding and style to create a cohesive organizational identity. The Fonts section of the Style Guide allows you to add custom fonts and manage the campaign editor’s default fonts.

For plans:




Holiday Templates

We’ve added 6 new templates themed around the holidays are now available for you. Check them out in Brand Manager.

August 2023

Updates to our personalization features

‘Merge tags’ are now named ‘Personalize’ in the drag and drop editor. This better reflects this feature’s end use and is more intuitive for you and your teams, mitigating any confusion.

We’ve also made it easier to add default values when leveraging personalization in your emails. Simply select ‘Personalize’ (renamed from Merge tags) and then type in the default or fallback text you want your subscribers to see.

RSS feed content blocks

Sharing up to date and real-time content is essential when creating engaging emails for your subscribers. The drag and drop editor now has RSS feed content blocks, enabling you to automatically import published content into your campaigns.

July 2023

Create and share preheader text with your subaccounts

Having a consistent tone of voice is key to ensuring your customers connect and engage with your business. That’s why you can now create and share on-brand preheader text with your subaccounts before they send their campaign.

May 2023

One-time verification code

As part of our commitment to help keep Emma customers’ accounts more secure, we’ve implemented a new security measure: one-time verification. When Emma customers now login from a device or location that our system doesn’t recognize, we’ll send a one-time verification message containing a unique and time-sensitive code to the email address connected to that specific Emma account. This provides an additional, automated check to ensure that only verified users have access to Emma accounts.

We still recommend enabling two-factor authentication (2FA) as the best way to increase account security. As such, we’ll be making 2FA a mandatory sign in requirement for all Emma users in the coming months.

Emma SMS*

Emma SMS within the Emma platform

Cut through the noise with Emma SMS*! SMS is a powerful, yet simple marketing tool that helps you meet your customers where they are, create deeper connections and with your audience

And now with Emma SMS* you can easily manage and deploy multi-channel campaigns from one central platform. 

Move at the speed of your customers and leverage SMS to send:

  • Limited-time promotions
  • Last-minute event changes
  • On-the-go event reminders 
  • Time-sensitive loyalty rewards
  • & so much more!

*Emma SMS only available when you sign up to an Emma Essentials, Teams or Corporate contracted plan, and for sending SMS in the USA.

March 2023

Mobile Signup Forms, Mobile Contact Fields, and Mobile Bulk Imports

SMS is coming soon to Emma! To make sure you’re ready to add SMS to your marketing mix, we’ve released two new features that will make growing your SMS list easy. 

Mobile Signup Forms and Mobile Contact Fields

You can now capture US-based mobile numbers in both your signup forms and contact fields. And, once customers add their mobile number, they’ll be prompted to consent to SMS marketing messages, ensuring you’re growing a compliant and engaged SMS marketing list.

Mobile Bulk Import

Emma makes it easy to import an already established SMS list, so you don’t have to start from scratch.

All you need is a mobile number, explicit consent to SMS these contacts, and to follow our instructions, and you’re ready to go!

Check out a demo of these new features in action and step-by-step instructions on how you can use them today.

November 2022

Manage contact fields

We’ve made contact fields more flexible, to better help you personalize your campaigns with contact field data.

You can now easily add, edit and remove contact fields with multiple values.

August 2022

New content blocks

We’ve replaced the text content block with three new options:

  • Paragraph — The primary content block for the main text of your email.
  • Title — Drag and drop a heading section into your design. Includes HTML heading tags (H1, H2, H3), to help those who use screen readers.
  • List — Add numbered and bulleted lists.

These new content blocks will automatically include the preset font styles from your email template, helping you reduce the time it takes to customize your campaign.

Mobile style controls

Our mobile-specific styling controls help you customize email design for mobile without impacting your desktop design. You can now adjust alignment and add padding for subscribers reading emails on the go.

Section controls

Add padding and borders around sections to make sure your campaigns are consistent and impactful.

Gmail compatibility

We’ve made improvements so that the Gmail app will correctly display buttons, backgrounds and responsive layouts. 

April 2022

Drag and drop editor

Say hello to flexible, beautiful email designs with the new drag and drop editor – it’s officially available for you and your team today! Here’s what you can expect with the new editor:

  • New designs to win the inbox: You wanted new templates that would catch your audience’s attention, so the new drag and drop editor comes with a refreshed, modern template gallery. Craft beautiful messages that fit your brand, connect with your subscribers, and save your team time.
  • Make sure your emails look good anywhere: We’ve made it easier for you to build mobile-first campaigns so you can connect with your subscribers, wherever they are. Build and preview your emails in mobile mode to ensure your designs look perfect on any device.
  • Familiar features in a modern experience: We’ve brought the editor functions you know and love into a new streamlined, drag and drop experience that makes campaign creation even easier. You can create new email configurations with flexible row and column combinations, giving you even more control over layout style and size.
  • Make changes with confidence: One of the top requested features was the ability to undo and redo, and we heard you. In addition to undo and redo buttons, the new editor tracks all changes made in a session so you can revert to a previous version at any time, allowing you to edit with confidence.

We’ve compiled all the resources you need in our drag and drop editor hub, including the Getting to know the editor webinar recording, help articles, and takeaways to share with your team.

March 2022

For plans:




Sub to sub sharing

We know you love brand consistency, but creating the same campaigns for each subaccount can be time-consuming. You now have the ability  to assign trusted users to share campaigns directly between subaccounts to speed up your team’s creative workflows. Your subaccounts now have more freedom to focus on their localized marketing efforts while ultimate approval control remains with your central marketing team. 

February 2022

For plans:




Marketing calendar

To help you avoid overwhelming your subscribers with overlapping campaigns, we’ve created a new calendar that brings all your subaccounts’ mailings into the Emma HQ dashboard. Now you can easily visualize and adjust your sending schedules to keep your subscribers engaged and reduce potential opt-outs.

Here are some tips to get the most out of the calendar:

  • If too many campaigns are scheduled for the same day, you can open your campaign straight from the calendar to adjust the send date.
  • Filter by subaccount to see each subaccount’s sending patterns or email volume to ensure they follow best practices.
  • Filter by “pending” mailings to quickly approve campaigns directly from the calendar.

Coming Soon

Upcoming product improvements and feature releases

Deliverability tools

We’re creating tools to help you manage your email deliverability and prepare for the upcoming Google and Yahoo email changes.
Scheduled Release: 2024

Asset Management

Within our Brand Manager, you’ll have the ability to create folders to help you organize your assets.
Scheduled Release: 2024

Subaccount Management

By adding custom categories to your subaccounts, you can more easily organize and share your content in bulk.
Scheduled Release: 2024

This contains forward-looking statements that are subject to change at CM Group's sole discretion. These forward-looking statements are not guarantees, promises, commitments to deliver, or agreements regarding future product features, functionality, or otherwise.


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