Emma’s Privacy and Permission Policy

11 things you need to know

At Emma, we’re dedicated to protecting your privacy and the privacy of anyone on the receiving end of an Emma-delivered email. To that end, we have instituted certain policies — rules, you might call them — to help us make sure Emma remains a safe, trusted environment for email marketing and correspondence.

Here, we outline those policies and our efforts to enforce them.

1. A simple, straightforward policy on permission

Emma is a permission-based marketing and communication servce. It is designed to let organizations send emails to people who want to receive those emails. Emma’s permission policy is part of the Terms of Use agreed to by every Emma customer, and it appears as a reminder on Emma’s import process every time new lists are added. It goes beyond the stipulations set forth in the United States' Can-Spam legislation and is as follows:

  • by signing up or opting in through a form or other mechanism that clearly identifies you as the sender.
  • in the course of doing business with your company or organization as a customer, member, or subscriber and with a reasonable expectation to receive email marketing messages.

In addition, we require that the provision of contact information must have been within the 18 month period directly prior to contact or that, if collection occurred earlier, that contact has been maintained in that same time frame of 18 months.

2. No list rental or purchasing here

While many services allow you to purchase or otherwise obtain a list of addresses of people you’ve never met and send them emails, Emma does not. We do not rent, sell, or otherwise share our lists or those of our customers, and we do not allow any Emma customer to rent or purchase lists and send to them using the Emma network.

3. Why we don’t allow list rentals or purchases

Emma goes beyond the Can-Spam law to prohibit the sending of unsolicited commercial emails to any lists that have been rented or purchased. Why? Because these lists don’t respect the recipients’ choice to receive email, or not. We know that email works best when it appeals to an audience that’s receptive to your message, and that begins with a true permission-based list. More questions about permission? Just ask us.

4. No old lists, either

When it comes to sending permission-based email, the age of the list matters. If enough time passes between someone initially subscribing to your list and eventually receiving an email from you, permission "expires" as people eventually forget what they've signed up for. That’s why we don’t allow sending to any email address that was obtained more than 18 months ago and has not received any correspondence from you since that time.

5. Keeping your personal information, well, personal

In order to create and administer your Emma account, we explicitly ask for and collect certain information about you and your company, including financial information used to verify identity and bill for services. Under no circumstances will we share your (or any other member’s) personal information with any third party, except in the circumstance where we are legally compelled to do so. Otherwise, no one gets access to your information, ever.

We also collect certain aggregate information about our customers. We use this information to improve our services and do a better job of marketing them. We may also report such information — always in aggregate form and never in a way that could identify individuals — to third parties, such as newspapers or industry observers or potential customers and partners.

6. Protecting your customer lists and data

We do everything we can to make sure your customer lists, email content and response data remains private and confidential. Though we reserve the right to monitor your lists, content and response data from time to time to make sure they comply with our Terms of Use, we will never share, sell or rent your customer data to anyone for any reason. It makes us feel icky just thinking about it.

7. Adhering to the Safe Harbor Data Privacy Principles

Emma adheres to the data privacy principles of both the U.S.-EU Safe Harbor Framework and the U.S.-Swiss Safe Harbor Framework as set forth by the U.S. Department of Commerce These policies are designed to provide U.S. companies with guidance on how to provide adequate protection for personal data collected, used and retained from European Union member countries and Switzerland as required by the European Union’s Directive on Data Protection and Switzerland’s Federal Act on Data Protection. Emma is listed in the United States Department of Commerce’s Safe Harbor directory of self-certifying companies, available here. Direct any Safe Harbor inquiries or requests to:

9 Lea Avenue
Nashville, TN 37210

8. When Emma sends emails to you

Just as we ask and expect you to respect the inbox of your customers, we will do our best to respect yours. The only emails you’ll receive from us will be emails related to your account or your use of Emma. We might alert you to new features or site enhancements. We might check in to see how your last campaign went. Some of those emails may be directed to everyone, and some of them may be written just for you. In the future, we may also ask if you'd like to receive information from our partners. We do not have partners, and until we do, we will not ask.

9. Ensuring secure billing transactions

You are asked to supply certain credit card and billing information in order to purchase Emma’s services. That information is transferred, using secure transmission technology, to a trusted, PCI compliant, third party for processing and securely stored by them to handle your transactions. Your credit card information is not stored on the Emma website or in our database. We do not have access to your credit card information, and we do not know whether you chose the Flowers or Picket Fence motif for your card design, though our personal preference is for the Picket Fence.

10. A note about social media

Emma uses an industry standard method called OAuth for connecting your social accounts to our application. The permissions granted allow us to post messages to your social networks on your behalf. All messages are initiated by our users, and we never post on your behalf without your consent. We do not store login, password or personal information in our system and you can remove authorization for any or all networks at any time. We will not use, share, display or transfer any data returned from any network with any third party at any time.

11. To sum things up...

Your privacy is important to us. Emma will take reasonable steps to give our customers’ privacy, their customers’ privacy, and the privacy of any other individual that might receive a message through our application the appropriate level of protection from unauthorized access. Direct any questions you may have regarding this Privacy Policy to privacy@myemma.com. And if you suspect our privacy and permission policy has been abused in any way, please notify us at abuse@myemma.com.