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Zendesk

Integration Partner

Access a customer’s mailing activity and list subscriptions from Emma so supporters can have more informed conversations and speedier interactions.



Features

  • View all mailings from Emma that a Zendesk ticket requester has received
  • View the ticket requester’s mailing response data (opens, clicks, shares)
  • Edit and manage the ticket requester’s list subscriptions in Emma

Why Zendesk

Supporters handle email-related issues
Supporters can now manage email marketing and delivery-related Zendesk tickets without having to access Emma or contact your marketing team. They’ll be more up-to-speed with your customer activity and it shortens support time — definitely a win-win.

Prioritize your highly engaged customers
Knowing what mailings a customer has seen and interacted with can help you prioritize support tickets based on engagement level. Higher engagement equals higher lifetime value.

Delivery due diligence
Let’s face it — sometimes folks say they didn’t get something when they totally did. Our Zendesk integration let’s supporters see whether a mailing was received, opened, or even clicked on by that customer.


How to

Search for “Emma” in the Zendesk Marketplace.When prompted, log into your Emma account.When viewing a ticket, you’ll now see “Emma Subscriber Activity” on the right hand side (if it does not appear immediately, click the “Apps” button in the top right)