Mary is part of our customer support team. She is known to eat a huge bowlful of Goldfish every day, which, let's be clear, is not a customer support team requirement. It's simply strongly encouraged, if you catch our drift. She's also into colorful drinks — blue, orange, red, green — you get the idea of drinks and how they can come in different colors — well, Mary's into them. She honed her customer service chops at Genesco (the company behind Journeys shoe stores and other shoe-related businesses), and she honed her interest in music being the daughter of a guitarist who was in Lynyrd Skynyrd. Cool, though still confounding how they slipped so many Ys into the name. When Mary isn't taking great care of Emma customers, she's likely to be designing clothes under her label, Skinny Riot!, watching her adorable son play soccer, or trying to keep up with her giant Great Dane named London. We probably didn't need to say "giant" in front of Great Dane, did we. Fair enough.