Kyle is a senior member of our customer support team. One morning while making coffee for the third floor, he had two coffee filter malfunctions in a row, causing grounds to fall into the thermos. This is not so much a compelling story about Kyle's initiative or persistence or leadership (yes, he has those things) as much as a kind of crummy story that points out how badly we need a new coffee filter dealie soon or people on the third floor are going to start getting ornery. Thanks. Kyle has a wife named Nancy and a beagle named Sir Augustus Liam Floydingshire III, which makes Nancy sound kind of boring, if length-of-name is any indication, which it often is. Kyle talks about Sir AFL3 a lot — how he is awesome and completely untrustworthy and how he understands words like cuddle, hungry and walk and how he knows the way to the local Dunkin' Donuts and sometimes likes to eat paper. What an awesome dog. Also, for the record, Nancy can do all those things and lots more. LOTS more.