Katie is a member of our customer support team. She is also a magna cum laude graduate of Saint Louis University with a degree in English and an in-depth familiarity with AP Style, which is in no way threatening to the person stuck with writing this blurb about her. Nope, not one bit. Actually, we're told that so long as we stick to referring to 9 a.m. and not -- under any circumstances whatsoever -- 9 PM, we'll be just fine. In both the a.m. and the p.m., Katie enjoys writing, cooking, yoga-ing (sorry, Katie) and reading. And she'll even tell you, once you've shared just a few minor details about yourself, precisely which three books you must read next. Word to the wise here: never trust book recommendations from an English major unless you enjoy a. sobbing; b. exploring the existential dilemmas of the postmodern human condition; or c. fun. You see, Katie, some people are perfectly happy re-reading Who Moved My Cheese? for the eighth time. It's about cheese that gets moved and is a clever parable for how non-cheese items also get moved sometimes. Your company should totally get a copy for you.