After finishing her degree in marketing at the University of Georgia and spending a year in Jackson Hole, Wyoming, Emma returned to her hometown of Nashville and joined our Concierge Desk, providing consultative help and hands-on services to our customers. And yes, Captain Obvious, Emma's name bears a striking resemblance to the company she works for. And yes, that means she answers the phone "Emma, this is Emma," a greeting that may be creating wormholes in the time-space continuum for all we know. It all gets pretty confusing, so here's a proven way to tell if you're dealing with Emma the person or Emma the company. Feed the Emma in question a turkey sandwich. If she responds, "Hey, I love turkey sandwiches," congratulations: that's Emma Mathews, our dear employee and member of the human race. If, however, a bunch of lights start flashing and your Emma account stops working, it's Emma the company, and you should try to extract as much of the turkey sandwich from the server as possible before calling support.