Meet our people: Customer Relations

Cassie Berman

Cassie Berman

Customer Relations

Cassie is a member of our Customer Support team. She's also a writer, even among the writerly crowd that is Emma. She was an editor for many years at Business Wire, and she wrote and performed as part of the band Silver Jews until 2009 when that fine band called it quits. For SJ, she did more than write and play bass - planning and managing extensive tours, facilitating merchandise sales, hiring and training employees, coordinating publicity and producing music videos. A band is a business, and if the band happens to involve Jack White, it is likely to be known as One of Fourteen Side Businesses, With Seven More on the Way By Summer. Cassie hails from Louisville, a city she says sounds just fine pronounced any way you choose - Looavull, Looaville or Luhvull (note that Looeeevill isn't on the menu). It was there in the big L that she inherited her grandmother's four-string banjo and her love of horses. Which may be why Cassie becomes suspiciously popular right around Derby time. Get your bets in early this year, folks.


Will Boyd

Will Boyd

Customer Relations

Will is a member of Emma's delivery team. Prior to joining us, Will was a web developer, a marketing consultant, a banker, a life insurance agent, an arborist, a golf professional, and you'll never know which of those we made up! Will is an avid urban cyclist (read: no spandex) and a singer-songwriter with a passion for old-school country music (read: no spandex). He once won an Oreo stacking contest, which is evidently a thing you can win. And he hates vegetables, which puts the Oreo thing in perspective. And he makes the most amazing (presumably vegetable-free) chili you've ever had, which is just what you'd expect from a former golfer-developer-banker-consultant-claims-adjuster who may or may not love spandex.


Claire Burns

Claire Burns

Customer Relations

Claire is a member of our Concierge team. She also says, "Indeed!" a lot, in a way that makes you want to also say, "Indeed!" and before you know it, everyone's saying nothing but, "Indeed!" back and forth for an hour. It's no surprise Claire used to be a voiceover artist in addition to a Yellowstone tour guide, background screener, Deschutes River (Oregon) whitewater rafting and kayaking guide, manager of a New York restaurant owned by Stephen and Billy Baldwin (known in celebrity circles as Not Alec), and painter of one of the giant guitar sculptures that adorned many of Nashville's parks and sidewalks for a time (Claire's guitar was even featured on the cover of a book about our lovely, oversized-guitar-infested city). Claire also lists Clapping With One Hand as a talent, which may provide the answer to one of the universe's oldest questions. What is the sound of one hand clapping? Just ask Claire for a demonstration.


Casey Correll

Casey Correll

Customer Relations

Casey Correll, part of our customer support team, is also known as Boy Casey. It's a distinction required to eliminate inter-office confusion between him and fellow Emma staffer — and girl — Casey McCormick. The Casey currently under discussion joined Emma after five years at Aspect Software. Thing is, Girl Casey also worked at Aspect. Boy Casey is a member of his neighborhood wine club, which is all well and good until you learn that Girl Casey is also a member of that neighborhood and that wine club. Lest we all start to wonder which Casey this paragraph really belongs to, it seems like a good time to list an array of Boy-Casey-only facts: he once made a giant cookie cake of Richard Nixon's face, he knows every word to Loretta Lynn's "Coal Miner's Daughter" and his favorite television show is Little House on the Prairie. Moral of the story? If you're ever confused about which Casey you've got, just criticize Michael Landon and see what happens.


John Falkum

John Falkum

Customer Relations

John is a member of our customer support team. He joined Emma after a successful stint at Airbnb, where he worked from home — which begs the question, did he rent himself his desk and work area? Brilliant. John has lived and worked in Memphis, Minnesota, Longmont/Denver and the Nashville area, having attended school at nearby MTSU. He's also a certified mentor for children in grades K-6 through a program called Kids Hope USA and dreams of launching his own nonprofit someday — not out of his dislike of profits, but rather out of his like of kids. He also dreams of creating his own beer someday, and that day is now, and many days prior to now and maybe even last Tuesday, as he already brews his own English-style brown ales. John also joins the flush ranks of The Big Lebowski fans at Emma, who seem to be a couple of hires away from staging their own Lebowskifest in the lounge. Hopefully they'll serve English brown ales.


Sam Farkas

Sam Farkas

Customer Relations

Sam is a member of our sales team, having joined us after stints at Compass Records, a campus radio station (that'd be WMTS 88.3 if you’re in the local listening area), and the fabulous restaurant Flyte, where Sam tended bar. A recording industry major, Sam won a writing award at MTSU — that’s first place, folks — and is a fan of, in no particular order, The Big Lebowski, Zappos.com, Mr. Show, The Onion, Nashville Cream and NPR. Actually, that turned out to be in exactly the right order. Sam Farkas is a talented guitarist — not to be confused with Sam Farkas, a talented guitarist with faster domain registration skills — and has played in a band called Casio Casanova, which Sam Farkas swears is like ten times better than any band the other Sam Farkas has played in. We're sensing a little URL envy, yes we are. You can catch Sam all over town, and in other towns, too, as part of the stellar band Space Capone.


Kyle Floyd

Kyle Floyd

Customer Relations

Kyle is a senior member of our customer support team. One morning while making coffee for the third floor, he had two coffee filter malfunctions in a row, causing grounds to fall into the thermos. This is not so much a compelling story about Kyle's initiative or persistence or leadership (yes, he has those things) as much as a kind of crummy story that points out how badly we need a new coffee filter dealie soon or people on the third floor are going to start getting ornery. Thanks. Kyle has a wife named Nancy and a beagle named Sir Augustus Liam Floydingshire III, which makes Nancy sound kind of boring, if length-of-name is any indication, which it often is. Kyle talks about Sir AFL3 a lot — how he is awesome and completely untrustworthy and how he understands words like cuddle, hungry and walk and how he knows the way to the local Dunkin' Donuts and sometimes likes to eat paper. What an awesome dog. Also, for the record, Nancy can do all those things and lots more. LOTS more.


Mallory Hull

Mallory Hull

Customer Relations

Mallory is one of our Emma Hosts, having joined us initially as an Emma intern extraordinaire post-college. That college was East Tennessee State University, FYI, and Mallory was the 2007-08 Advertising Student of the Year, also FYI, and she just so happened to graduate magna cum laude, triple FYI. There are just things you need to know about Mallory’s college career and a series of FYIs seemed appropriate. When she’s not taking care of Emma agencies, Mallory enjoys tacos, and outdoor activities like kickball, being careful to avoid kickballery for thirty minutes - scratch that, two days - after eating food from a taco, or really any, truck. She also enjoys running, and noise-making, with a particular interest in making eerily accurate siren noises. The sirens are so realistic you might believe a fire truck is actually heading your way. Or maybe something near you is on fire - best not to take any chances blowing it off as Mallory up to her old tricks, friend.


Kelley Kirker

Kelley Kirker

Customer Relations

You have to like it when a request for quirky tidbits about a person results in a list that begins: 1. She hates cheese! 2. She's a professional organizer. Rarely do those two characteristics sit side by side on a list. Well done, Ms. Kirker. Kelley is an Emma Host, offering a helping hand as well as a warm smile to our new folks. You'll have to trust us on the smile. She is a graduate of Columbia International University in South Carolina and nearly tried out for the TV show The Bachelor, where her hatred of cheese, yogurt, sour cream and closet disarray would, one would think, have played out quite nicely in front of a national television audience. Everyone likes pulling for someone who hates messy dairy, after all. When she isn't working or trying out for shows she totally should have made it onto, Kelley enjoys listening to old-school R&B (think Diana Ross), NPR (think This American Life) and Beyoncé (we miss Diana Ross already). Incidentally, The Bachelor tryouts in Reno were the same day as the Emma interview Kelley chose to attend instead. Guess that's a rose for us, Chris Harrison.


Christopher Lester

Christopher Lester

Customer Relations

Christopher leads our Concierge team, providing extra strategic and tactical services to Emma's large senders and significant brands. It is impossible not to like Christopher, and we dare anyone to try. Seriously, go ahead and call us when you're ready to throw in the towel. So it's no surprise that he has been known to say that laughter is one of the greatest gifts humans were given. Second-best gift? Individually wrapped cheese, of course. Christopher has a dog who also finds it impossible not to like Christopher, although, to be fair, Christopher is fairly openhanded with the Snausages. He occasionally serves as a judge for color guard competitions and would like to make it clear these are serious pageants for serious competitors and not the stuff of Toddlers & Tiaras, though he would also like to make it clear that show is awesome. Yes, Christopher, it is.