Meet our non-robotic people.
Emma is not just software. It's a service, staffed by friendly, helpful people who are here to help you on your way to email marketing greatness. When you partner with Emma, you get people — like Erin, Kelley, Casey and Jimmy — who help you get started, work with you to design one-of-a-kind brand stationery and answer any questions you have along the way.
Our service teams are dedicated to creating a great experience, entirely free of binary code and beeping sounds. Get to know a few of our people, won't you?
For me, it's fun to get to know how Emma's service can impact your organization. I love listening to your goals and showing you how Emma can help. Really, I hope any conversation is more like a mini-consultation than your typical schmoozy sales call. I'm anti-schmooze.
Sometimes, people are surprised by how personal our service is. I love that. I'll help you speak "designer" so you're totally comfortable with the process when it's time to work with our design team. Basically, I'm on your team. We're the Tigers, right?
I'm a designer, but my job isn't just about design. It's about getting to know you and your brand. To me, there's nothing more satisfying than when you love your email design and you get inspired to do more with your email marketing because of it.
To me, it's important to give the kind of customer service that I'd want to receive -- friendly, helpful and real. We're not lone agents in a cube farm call center. We're a team of folks who sit together, solve problems together and, well, like each other.
When you hit send at Emma, I want you to have the best mailing possible. So I'm here to help you understand what's really going on in the world of email delivery and permissions and get results that help you grow your list the right way.
I like talking with agencies who are figuring out how to position their new email marketing service. They get involved in our free training classes and leave charged up about having a new angle on their business. It's a great feeling.
We may be addicted to helping people, whether it's on the phone, over email or by providing our customers with clear, easy-to-use tools like our searchable self-help pages. I'm always looking for ways to improve our Help section so customers have a menu of solutions and advice at their fingertips. That makes their jobs -- and mine -- all the more rewarding.
With Emma, you've got people. (That's us.) You're not just signing up for software. You're partnering with a service. And we're here to offer you just that -- service -- that's helpful, friendly and prompt. Together, we'll make sure your organization gets the most of your investment in email.