Customer Stories

More than 30,000 organizations around the world use Emma to power their email campaigns and surveys. And though they have different brands and goals, they all share a common desire to bring style, ease and success to their marketing and communication efforts.

These stories show how a few of our customers have shaped Emma's email marketing features into real strategies for their small businesses and non-profits. Take a look at their successes, and then see how Emma can help you tell your story in style.

More about Emma

Say hello to Emma, the email marketing and communications service that's taken a unique approach to web-based software. We think it should be easy to use (goodbye, cluttered interface). It should be made for you (farewell, generic templates). And it should even be fun (see ya around, support phone queue).

When you have Emma, you have built-in values like easy surveys and forms, sophisticated designs, smart features and unusually friendly customer support. It's all about creating, sending and tracking your email campaigns and surveys in style.

Meet Sam the Cooking Guy.

How a culinary entrepreneur expands his empire.

I know what I do well, and it's not database management. That's why I use Emma: They've got a great product and they're there to help you use it the best way you can.

- Sam Zien

Delighted all around.

The winner of 11 Emmys, Sam Zien delights his fans by concocting delicious, simple meals with easy-to-find ingredients. And he finds himself delighted each time he calls Emma for support. Creating and sending emails full of recipes, announcements and surveys is easy, and it has been from the start, with the help of Emma's cheerful customer service crew.

Working with Emma makes me want to visit Tennessee: Is everyone there really as nice as they are?

Flawless presentation.

With each email, this Discovery Health star can change the look or do whatever else gets his message across. One botched link, and his hungry readers could miss out. But Sam sends confidently, thanks to Emma's indispensable proofing tool, which catches mistyped links and more.

The proof tab is incredibly helpful. It's like asking someone to check your work before you turn it in to your boss.

More than 20,000 happily served.

Within hours of sending a campaign, Sam sees at least a 25-percent increase in cooking class signups. Same goes for the product sales, or anything else he spreads the word about: Emma helps him grow his business, leaving cooks all over the world more inspired in their kitchens.

When I send the newsletter to more than 20,000 people, and only two or three opt out? That tells me things are working.