Customer Stories

More than 30,000 organizations around the world use Emma to power their email campaigns and surveys. And though they have different brands and goals, they all share a common desire to bring style, ease and success to their marketing and communication efforts.

These stories show how a few of our customers have shaped Emma's email marketing features into real strategies for their small businesses and non-profits. Take a look at their successes, and then see how Emma can help you tell your story in style.

More about Emma

Say hello to Emma, the email marketing and communications service that's taken a unique approach to web-based software. We think it should be easy to use (goodbye, cluttered interface). It should be made for you (farewell, generic templates). And it should even be fun (see ya around, support phone queue).

When you have Emma, you have built-in values like easy surveys and forms, sophisticated designs, smart features and unusually friendly customer support. It's all about creating, sending and tracking your email campaigns and surveys in style.

Meet Birds Barbershop.

How Austin's favorite indie hair salon grows their small business with Emma.

We needed a way to send email without coming off like a bunch of suits attaching a rock poster to an email blast.

- Jayson Rapaport & Michael Portman

Campaigns as stylish as the Ladybird haircut.

Birds Barbershop pairs their custom brand stationery with one of Emma's layouts to suit the latest specials, awards or in-salon rock show they're hosting.

Nothing ever comes out looking cookie-cutter when we use Emma.

Results that rock.

After the send-off, Jayson and Michael watch their site traffic increase by 20 percent and enjoy the bump in haircuts in the days following. One such happy customer followed her cut with a brew.

Following response and click-through rates down to the last detail is utterly addictive.

Signup forms that grow their list the right way.

With the help of an Emma-hosted signup form built right into their site, Birds is growing their email list at quite a clip — 325 percent in a little over two years. (Please forgive the irresistible hair pun.)

I don't have to be a designer to get my email campaigns to look on brand.