Every morning, I get the French press ready and hop on my iPhone to check the barrage of emails I received through the night. More and more of us are doing this (maybe not the French press, but I highly recommend it); we check email on our phones even before we eat breakfast or open our computers. In fact, Litmus says that almost 10% of total email opens come from mobile devices.
When you’re building your emails, you may be considering the mail programs in which your audience is reading them (Outlook, Gmail, Mac Mail, etc), but it’s an equally good idea to plan for your emails to be read on a mobile device. Inboxes can be tricky, and making your email look good in all locations will take a little time and dedication.
Building an email for mobile readers isn’t difficult, though, and it may even mean making your job easier — the best emails utilize fundamental design ideas. Let’s talk about what you can do to ensure your mobile readers have the same reading experience as your desktop readers.
Simplify your content. Mobile screen real estate is valuable; keep your design clean and simple. Evaluate your content and remove some of the less-useful information. Think about if that sidebar of upcoming events or staff photos could be removed and used in another email. If you’ve got a lengthy description around your product, let images and/or links to your website do the talking.
If you have navigation toolbars, these can get squished, thus breaking your layout and making it hard for people to tap those links. Consider paring the links down to important places your reader can easily tap.
Include an easy-to-spot call to action. This is arguably the most important part of your email. It doesn’t matter how people are viewing it (mobile or desktop), you want folks to see your offer and click through. Keep your call to action easy-to-spot and above the fold. And consider using your subject line to give the reader a sneak peek inside.
Note: When designing for mobile, make sure the call to action is tappable (at least 44 x 44 pixels, per Apple’s Human Interface Guidelines).
Enlarge your fonts. Fonts for emails read on mobile devices should be considerably larger than those in traditional emails. iOS devices resize all fonts smaller than 12 pixels up to 12 pixels, which can break your layout. A good rule of thumb is to keep your headlines around 22 pixels and body text around 12-14 pixels.
Mind your images. Aside from the iPhone/iPad, mobile devices will automatically block your images and prompt the user to “turn images on.” Be sure to add alt text to your images. That way, the reader will see a text description of the image before it’s displayed.
Be purposeful with your layout. Let’s face it: Mobile devices are going to sizably scale down your layout. This makes it more difficult to tap on links and read the content. Try using a layout that has only one or two columns of content. Here are a few layout examples, two that are mobile-friendly and one that would be better-suited for desktop viewing:
![]() |
![]() |
![]() |
| Simple, clear layout | Perfect for newsletters | Sidebar + newsletter layout may be difficult to read on a mobile device |
+++++
Since email for mobile is still a fairly new concept, there aren’t any hard and fast rules, but I hope these guidelines will help you design emails that look good in any inbox. For even more tips, read Anna Yeaman’s six mobile design tips, and share tips of your own in the comments section.
+++++
If you plan on catching up on your Sophocles over the holidays and you’d like to avoid spoilers, you might want to skip these next few lines: they give away the answer to the Riddle of the Sphinx. Ready? What goes on four legs in the morning, on two legs at noon and on three legs in the evening? The answer: a man, who crawls on all fours as a baby, walks on two legs as an adult and uses a cane in old age.
Consider this: there’s a morning, noon and evening (of sorts) to your email subscriber’s relationship with you, too. And, just like our riddle’s subject, your subscribers will benefit from a little extra help in the different phases of it. That’s where lifecycle emails come in.
Lifecycle mailings are your opportunity to customize your readers’ experience from the very beginning — and to tailor consequent messages to the different stages of your relationship with them. For example, you might send a welcome email early on to offer new subscribers help getting started. Or, you might offer a unique deal or extra appreciation to active subscribers (those that regularly open, click or share your email). On the flip slide, you might want to give special attention to subscribers who have lapsed into inactivity. Lifecycle emails are a great way to show subscribers that you’re aware of the connections you’re building with them. Best of all, they really work. As MarketingSherpa reports, targeted mailings increase open rates by as much as 30% over non-targeted ones.
Emma’s trigger mailings and audience search capabilities make it easy to set up an automated lifecycle mailing program that meets your audience members wherever they are in their customer relationship. Looking for a little inspiration? Here are a few examples from companies that make lifecycle messaging a central part of their email strategy.
You’ve got to crawl before you can walk, right? Your new subscribers are a special group: they’ve just joined your audience, they’re eager to learn more and they won’t know what to expect from your mailings. They’re also among your most engaged readers. A 2010 report from Experian Marketing Services indicated that the average open rate for welcome messages is as much as four times higher than the normal mailing.
Your welcome message is your first opportunity to tell new subscribers what they should know about you. As Molly demonstrates in this blog post, crafting great welcome emails is something of an art form. And sometimes, one welcome message may not be enough. I received a welcome email from Ebay on the day I opened my account. Then, two days later, I received a follow-up message with additional tips on getting started. There’s a lot to learn about how to use Ebay — so much so that it can be a little daunting for the uninitiated, and I appreciated the extra messaging.
Think about creating a series of welcome emails. They’ll help your new subscribers learn to navigate your service and offerings over time.
They grow up so fast, don’t they? After the first few months, your new subscribers aren’t so new anymore. If your messages are relevant and you’re targeting the right people, your subscribers mature into readers who don’t need as much handholding in their messages. And after their peak activity as early subscribers, your regular readers’ activity tends to level out as they make their own decisions about which messages and offers hold the most appeal to them. But even though they’re standing on their own feet now, they’ll still appreciate a specialized message every so often. In this eye-catching anniversary message, Redbox rewards their subscribers with a free rental. For your audience, it may be a free cup of coffee or just a follow-up check-in, but recognizing milestones in the relationship is a great way to let your readers know that you value them.
Even if you have the most engaged of email audiences, it’s normal to have a batch of inactive subscribers, too. In fact, you may see 20 to 30 percent of an email audience lost to bounced emails and unsubscribes over the course of a year. Since a 2007 Return Path study indicated that only 22% of business professionals actually unsubscribed from emails they no longer wished to receive, that means that, at any given moment, your audience is likely to contain recipients who have moved past their prime as responsive audience members.
What to do? A targeted mailing to the unresponsive section of your audience is a great way to reconnect with lapsed subscribers. A simple audience search in Emma can help you target everyone in your audience who hasn’t opened a mailing in a set period of time (a year is a safe place to start).
This re-engagement campaign from Chico is an example of solid messaging for inactive subscribers. It acknowledges that the reader hasn’t been active in a while without sounding creepy, and it gives a strong incentive to re-engage with the brand. If you’re planning a re-engagement campaign for your own audience, remember that tone is everything — keep it sincere and conversational. “We haven’t heard from you in a while” is a much better way to connect with a lapsed subscriber than “It looks like you haven’t opened an email campaign in 12 months.” You want your audience to feel that you’re listening to them, not that you’re watching them like a hawk.
Re-engagement campaigns will win back some audience members who would otherwise have wandered off into the sunset, but it’s important to keep realistic expectations: if they haven’t responded up until this point, many of your audience members may have reached the end of their day. After giving these members a few opportunities to come back into the fold, it may be time to remove them from your list.
And, don’t despair — as one section of your audience is going gently into that good night, there’s a whole other section whose day is just beginning. Catch folks — and speak to them — where they’re at, and you’ll be on your way to a solid list of engaged subscribers.
It’s a frustrating feeling to have a great announcement to make, but no audience to hear it — just ask any business owner who’s just beginning to build their email audience list. Your news may be more about software updates or new product lines than cupcakes, but the challenge remains: If the classroom doesn’t come to you, how do you find the right folks to share in your celebration?
Fortunately, there are plenty of ways to find the right audience members and play well with Emma’s permission policy, too. With a little advance planning, you’ll set yourself up to share your brand with the right folks — and engage them from the start.
If you’re new to email marketing and not sure how to attract subscribers, follow these tips to get your program up and running:
Give a little thought (and a lot more action) to these four tips, and you’ll be growing your email list in no time.
This is part one in our blog series on audience growth. In our next installment, we’ll talk about more ways to maintain a healthy, engaged list.
++++
Want to read more?
Emma’s hiring a Business Development Specialist to join our office in Austin, TX, and that means we’re looking for someone who will be deeply involved in the local community of businesses, nonprofits and agencies in Austin, and who is ready to help bring Emma to Dallas and Houston, too.
So what does a Business Development Specialist do, you ask? I think it’s best described as part marketing, part networking and part selling key accounts. You’ll also spend time building solid relationships with some existing local accounts. However you describe it, it means this person has his or her finger on the pulse of what’s happening in each of those business communities.
You may spend an afternoon interacting with great local brands like Tomlinson’s Pet Store, Alamo Drafthouse, Sweet Leaf Tea, City of Austin, REDROC Advertising, Caritas Austin and dozens more. You’ll also develop partnerships with associations such as Greenlights, the Austin Chapter of AMA, Austin Young Chamber and Ad Fed Austin. And work with our marketing team to develop marketing sponsorships with great local events like SXSWi and Innotech Austin.Sweet gig, right? A day in the life of an Emma Business Developer is fast-paced, and it’s challenging, rewarding and engaging. Since Emma brings a stylish, branded solution to customers who understand and value that approach to email marketing, the position lends itself to working with some of the coolest companies around the country.
While based in Austin and focused on our own community, you’ll begin efforts to introduce Emma to Houston and Dallas, and will spend time on the road in each of those markets monthly. You’ll be on a team with other business developers around the country in cities like Nashville, Portland, New York and Chicago.
You’ll need to bring experience from past sales, marketing or business development roles — but it’s a learn-as-you-go environment, where you’ll be part of Emma’s entrepreneurial culture. You’ll be able to test the waters on marketing and business development programs and ideas that you dream up. You’ll be measured on success both as an individual and as part of a team.
Ready? For more details on the Austin Business Development Specialist role, and to apply, click here.
Hello, fearless email marketer. It’s been a while, but I’m back with another video of quick tips to help your improve your email marketing efforts and make the most of your Emma account. In this edition, I’d like to share a few reasons why testing your emails before send-off is so important.
Your Emma account comes with a Test Group that allows you to store up to 10 email addresses, and sending to that group is always free. Play the video above to hear why I think the test group is a super helpful account feature, or read my reasons here.
Top three reasons to test your email campaigns:
So, go ahead, send to the test group included in your account, and test your mailings as much as you’d like. And tell us what other reasons you’ve found to make a good case for sending test emails. Comment here to share tips and stories.
See Emily’s first quick tips video here.
+++++
As is the case with many puzzlers, coming up with a winning subject line is a hit and miss operation. Thoughtful experimentation will help you hone in on what works for you and your audience. And while there are no hard and fast rules about subject lines, a little know-how goes a long way. I’ve compiled ten of my favorite subject line tips and included links to some further reading, if you’re so inclined.
Ultimately, though, a winning subject line can’t stand alone. A successful campaign depends upon the audience’s level of engagement with your brand, the relevance of your previous campaigns and at least a dozen other factors ranging from time of day and general busyness to the blood sugar level of the recipient. The subject line and “from” name, however, are the two main factors in encouraging recipients to open or delete. Sure, there’s no secret formula that will work for everyone, but these ten principles are what great subject lines are made of. Next time you’re grasping at straws, put one of these tips to the test, and don’t forget to report back — we’d love to hear what’s worked for you.
This is part six in our holiday series where we answer email marketing questions provided by our customers. Visit part five here.
+++++
We’re big fans of style, particularly when it comes to making your email stand out in your subscribers’ inboxes. Your brand is unique, and as you’re crafting the perfect email, pay mind to carrying over the look and feel of that branding you’ve worked so hard to achieve.
Let’s focus on some ways you can improve the look of your campaign without breaking a sweat. Implement these, and your subscribers can’t help but pick up what you’re putting down.
Consistency is key. When your campaigns have a consistent look, both throughout your email and also from one campaign to the next, your readers will become familiar with your style and appreciate it. Find a format that works for your brand to make your campaigns more readable. If recipients recognize and grow to trust you, the odds are in your favor that they’ll take the time to read what you’ve got to say.
Your email is good enough to eat — so make it easy for your readers to digest. We’re busy. We’re bombarded with emails, social networks, phone calls, texts, you name it, all day long. If you have a lot of information that needs to be sent in an email, you can help out your readers by using a table of contents and landing pages to get them to the good stuff a little faster.
Of course, there’s always a little wiggle room for you to add your own stylish flair to your email campaigns, but if you keep these tips on your radar, your emails will be runway-ready in no time. And if you’ve got some more tips for creating visually appealing emails, please share in the comments here.
This is part five in our holiday series where we answer email marketing questions provided by our customers. Visit part four here.
+++++
We were delighted to find out last week that Nashville Post magazine named Emma one of Middle Tennessee’s 10 Best Employers for 2011.
We’ve always thought that working for Emma is pretty fantastic, and we’re honored to be recognized with nine other top-notch businesses, all of which are pros in what they do.
The other companies named Best Employers for 2011 were Aegis Sciences Corp., Centerre Healthcare Corp., Document Solutions Inc., Education Networks of America, iostudio, Medi-Copy Services Inc., Meridian Surgical Partners, Pinnacle Financial Partners and Vaco.
We were doubly delighted to find out that the Post included Emma as part of its inaugural Tech 25, a listing of Middle Tennessee’s most influential technology companies.
It’s almost like they knew that we’ve got big news to share on the product side of things at Emma in the next couple months. Stay tuned for a slew of new features that will help you communicate more stylishly, simply and quickly through more channels.
We would have been triply delighted to find out that we’d made their list of Top Companies Who Just Won a Year’s Supply of Funyuns, but hey, two outta three ain’t bad.
+++++
We see lots of consternation over list growth, and we get it. Inbound marketing is a two-way street with a single point of access — permission to engage. That’s why you’ve optimized your website six ways to Sunday and deployed a small army of pay per click (PCC) ads to bring traffic, right?
Visitors are primed for engagement when they hit your site, and your email signup form has mere seconds to snap up that attention; in short, your signup form is the nexus of your conversion funnel. So make sure you’re optimizing it to attract the right leads.
Here are six tips to optimize your form for new subscribers:
No sizzle, no signup, no sale
Inbound leads are personal now. It all begins with an email address and, if you’re lucky, a name. An optimized website deserves an equally optimized signup form. So take that signup form off the blocks, test until you find what works best for your audience and watch the people meter wave them in.
+++++
If you like this post, take a look at these:
Emma is a member of the Email Sender & Provider Coalition and the Messaging Anti-Abuse Working Group.
Copyright © 2003 - 2012 Emma. All rights reserved.