I recently had the opportunity to connect with Christy Farr, a life coach here in Nashville, and I learned how she used Emma to take her one-woman company, Seeds & Weeds Coaching, from maintenance mode into a period of high growth.See full article
In July 2010, Emma established a presence in the Big Apple. I opened our New York City office, and I lead up our business development efforts here. In 2011, I was joined by my lovely colleague, Claire Burns, who helps our largest clients with some personalized email strategy. Claire and I are located in SoHo, which puts us in an excellent location for some of the (many) culinary delights that NYC has to offer.See full article
I'm back for another stop in our tour of Emma cities, and today I'm highlighting some of our New York City customers. And since it's Valentine's Day, I've added a bit of a romantic twist to my lineup of Big Apple destinations. February 14th means different things to different people — that is, not everyone expects to meet their soulmate at the top of the Empire State Building today — but the magical thing about New York City is that there's enough romance for everyone.
219 Bedford Avenue, Brooklyn
Were you that kid in 2nd grade who distributed handmade Valentines while your classmates settled for assembling the boxed variety? Do you gravitate toward great design, appreciate a well-curated shop and just love love? Then you'll want to pop into Catbird this month to get in on the Valentine goodies. Or if you're admiring NYC from afar, visit their website and ogle collections of jewelry, stationery and treasures for the home. Oh, and while you're there, sign up for their emails to get a heads-up about free shipping offers, new products and maybe even a little special surprise on your birthday.
Kiki de Montparnasse
79 Greene Street, Manhattan
If you've moved past conversation hearts and Bee Mine cards (buzz), New York City has got you covered. After all, it's home to Kiki de Montparnasse, which boasts a luxury lingerie line sure to make your Valentine's Day special. Every product in their flagship boutique is ensconced in romance, and their online shop lets you get in on the fun even if a trip to SoHo isn't on your agenda. Kiki de Montparnasse uses Emma to promote new products and invite subscribers to exclusive events.
Daniel Boulud Restaurants
For some, Valentine's Day is all about candlelight, good wine and just about the best meal you could possibly imagine. Look no further than the restaurants of renowned Chef Daniel Boulud. Whether you're catching a quick pre-theater meal at DBGB Kitchen and Bar (try the burger!) or spending the whole evening lingering over a four-course prix fixe menu at Boulud Sud, it'll be a night to remember. Subscribers to Boulud's emails were recently enticed with a sneak peek of the Valentine's Day menus and a link to online reservations. They had me at Chocolate Macadamia Almond Cream Cake …
Brooklyn Public Library
10 Grand Army Plaza, Brooklyn
Whole Foods Culinary Center
95 East Houston, Manhattan
Rather than go out for a Valentine's Day meal with all the other couples, surprise your sweetie with a cooking class at Whole Foods Market. The Bowery Culinary Center is offering up a menu of intriguing classes this February — who wouldn't be delighted to attend Beer & Southeast Asian Cuisine or The Winter Herbal Kitchen? The Culinary Center uses smartly placed signup forms to keep website visitors in the know, and their campaigns contain clear calls to action with class registration links.
Maybe you're not in a romantic relationship right now. Maybe you're still going to have the best-ever Valentine's Day, thanks to your best-ever friends. If you're looking for ideas to gather the gals for an outing, consider a group fitness class at Physique 57. In one hour, you'll stretch, strengthen and tone by performing a variety of exercises to energizing music that's always changing to keep things fresh. You might even catch their Love Songs playlist in an upcoming class, which was cleverly promoted in a recent email campaign. It's the kind of exercise experience that always puts a smile on my face and makes me feel a little less guilty about indulging in a Valentine's Day pastry later in the day.
285 West Broadway at Canal, Manhattan
Perhaps a night on the town is in order, too. Why not meet up at Canal Room, a music and event venue that has some pretty irresistible shows on its February calendar. Make plans to dance the night away to your favorite guilty pleasures, courtesy of 80s cover band Rubix Kube. The Back to the Eighties show runs Saturdays in February and March, and it's guaranteed to be one of those dance-in-a-circle-you've-tossed-your-purses-in-the-center-of kind of nights. Canal Room fans learn about upcoming events through regular email updates, and since the email stationery matches the look of the Canal Room website, it's a seamless experience to hop from one to the other.
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This Sunday, millions of people will gather to watch the Super Bowl. For some, it's all about the commercials. For others, it's about critiquing Madonna's half-time performance. And for the sports fans among us, it's about the matchup of two football teams who had very different, and equally exciting, seasons. Regardless of which side you're rooting for, Emma is proud to power the emails of this year's NFC Champions, the New York Giants. The folks that handle the Giants' premium ticket holder relations have knocked their email strategy out of the park, er, into the end zone. Take a look at a few of the ways Rachel Wohl and her team tackle email marketing.
The right message to the right people
The Giants' marketing team understands the art of audience segmentation. With various levels of ticket holder, messaging has to be specific. By segmenting smaller groups based on ticketing level, the Giants ensure the relevancy of every message that hits the inbox. In turn, recipients trust that their time is not being wasted with unnecessary information. The Giants average open rate is a whopping 55% — that's more than twice the industry average!In short: While the Giants have built-in segments to work with, any business can find ways to get more focused with messaging. If you're a nonprofit, consider creating unique audience groups for donors versus volunteers. Retail shops and restaurants can group by recipient preferences. And businesses with multiple locations can use zip codes to divide their database. Find what groupings make sense for your business and industry, and use Emma's search and segment feature to make it happen. Then, test to see if segment-specific messages make a difference in your response rates.
Having fun with the brand
With a legacy that goes back to 1925, the Giants have established themselves as one of the most recognizable brands in the NFL. The block-style "NY" logo is as instantly familiar as their blue and red uniforms. In keeping with that tradition, the Giants' email stationery boldly conveys the brand. And once you've got brand recognition, it's easy to loosen up and have a little fun. The Giants call on Emma's design team to occasionally adjust their existing stationery by adding subtle nods to various seasons. From hints of pink for Breast Cancer Awareness Month to leaves for fall and snowflakes for winter, the stationery stays true to the brand while delivering a little surprise and delight along the way.In short: If you're getting bored of your newsletter's look, chances are your audience is a little bored too. Why not get creative? Adding holiday elements for an end-of -year push is an obvious place to start, but any season or special event in your business or industry can inform a slight variation on your existing template. Send a design request to our team, and we'll walk through the details with you.
Keeping the party going
The Super Bowl is a time to party, and that's especially true for the Giants and their fans this year. As a special thank you for continued support, the Giants planned a party for their premium ticket holders. They worked with our design team to create a custom email that has the feel of an exclusive invitation, while incorporating brand familiarity. To manage the response, the Giants linked the invitation to an Emma-powered survey, which acts as an RSVP form. When recipients fill out the survey, all the information goes right into the response section in the Giants' account, making it easy to track and follow up.In short: Consider managing your next event right within your Emma account. Create an email invitation, link it to a survey that collects all of your RSVP details, and then set up triggered emails to remind attendees about the event in advance. You could even create a follow-up survey after the event to gather feedback. Need help geting started? Our support team would be happy to show you how it all works together.
As you watch on Sunday and get swept up in the gameday antics, take a moment to marvel at all the behind-the-scenes work that boosts fan engagement and participation. We're thrilled to be partnered with the Giants, and we're excited to see how their marketing team continues to smartly reach their fans.
Ready to freshen up your email stationery? Request revisions from Emma's design team.
This crisp fall weather is signaling me to spend some time in the great outdoors. And what better place to enjoy autumn's offerings than Denver, Colorado? Home to one of Emma's satellite offices, the mile high city is a fine place to spend a day shopping, eating and soaking up some of its downtown culture, and it's the perfect setting for our next Emma City Guide.
I'm actually headed to Denver next month, so I'm putting together my short list of must-visit local attractions, and I found some noteworthy Emma customers along the way. Here's my rundown of a perfect day in Denver, Emma-style.
Denver Museum of Nature and Science
2001 Colorado Blvd
For me, exploring a new city means visiting a museum or two. It's a chance to feed my brain in a unique setting, chat with a docent and find a proper souvenir in the gift shop. I'll begin my day in Denver with a visit to the Denver Museum of Nature and Science. This museum has been a city fixture since 1900 and provides the community with exhibitions and programs that teach visitors about the history of Colorado and beyond. I'll hit up the permanent exhibit of Egyptian mummies first, then wander through the lifelike wildlife dioramas. Oh, and I can't forget the planetarium. There's so much to see, I'm planning on making a morning out of it. And when I get a little peckish, I'll grab a sandwich from the snack bar and head outside for a leisurely lunch in City Park. It's just outside the museum door.
Fleur de Lis
8000 E Belleview Ave, Ste B40
After a picnic lunch, I'll scout out a couple local shops. Fleur de Lis (a paperie) will make a delightful first stop, just south of the downtown Denver Tech Center. It's a luxury paper boutique, the kind of place that instantly inspires you to dedicate more time to old fashioned correspondence. But they also stock beautiful gifts and accessories, like picture frames, portfolios, pens and personalized stamps. If you're planning a wedding or special event, this is a one-stop shop for custom save-the-dates, invitations and gifts for the wedding party or guests of honor. Treat yourself to something nice, too.
Carried by multiple retailers
While meandering back to downtown Denver, I'll likely embrace my inner cowgirl and pick up some locally crafted jewelry from Emma customer CLP Jewelry. Christy Lea Payne's designs are decidedly western, made with soft worn leather and natural stones and metals, and they reflect Christy's signature rustic style.
Her pieces are carried in a number of local Denver boutiques, but she does wholesale business with shops all over the country. You can visit the CLP Jewelry website to find a retail location. Yeehaw.
Denver Philharmonic Orchestra
KPOF Hall, 1340 Sherman St
Time to take in the local music scene. I'm going to skip the bars and rock venues and class things up a bit by attending a concert by the Denver Philharmonic Orchestra. The Denver Philharmonic is one of the longest standing — and best — community orchestras in the western United States. Now in its 64th season, the DPO is led by conductor Adam Flatt and calls KPOF Hall its home. The DPO's repertoire proves to be a mix of familiar and new-to-my-ears pieces, and the concert will cap off a lovely day in the Front Range.
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It's easier than you think to find email trends that mimic fashion trends. One might go so far as to say that "local" is the new black. Location-based marketing is all the rage, and it starts with making connections with fans and customers in your neighborhood.
Today we're proud to feature a few Emma clients who do local email strategy really well.
Besaw's Restaurant & Bar
For over 100 years, Besaw's Restaurant & Bar in Portland, OR, has had the same mission: providing delicious, seasonal and local edibles to their guests. The folks at Besaw's use Emma to communicate about the local touches they build into everything they do, from using veggies from their own garden to supporting nearby charities. It's a great way to inform their subscribers of latest menus and happenings, and it also demonstrates their commitment to the community they live and work in.
Moreover, they use Emma's trigger feature to send their patrons a birthday greeting that includes a coupon for a treat of their choice. If free dessert doesn't win the locals over, nothing will.
Team Diva Real Estate
Just a jump north from Portland on I-5, Team Diva Real Estate in Seattle is a team of real estate agents defined by their approachability and command of Seattle's neighborhoods. Their Emma campaigns focus on specific qualities that make each Seattle neighborhood unique, and they support independent, local businesses by offering their clients discounts to more than 15 shops through a "Diva Deals" card.
Every month, their newsletter also highlights one person's story of home ownership, lending a very real, personal feel to each campaign. Team Diva gives their audience solid real estate information without sacrificing excellent, community-focused content. As a result, it's no surprise that their response numbers are consistently high, and they have a strong community of fans.
And finally, as a resident of Denver, which is one of Emma's satellite cities, I've become fascinated by the work of FoodWorks Colorado. FoodWorks runs both a cannery and a packaging plant, employing those who may have had trouble finding jobs. They distribute healthy produce, meat, bread and other nonperishable food to local nonprofits that provide food at no charge to those in need. Every fall, they host Project Glean, which gives community members the opportunity to gather 400,000 lbs. of seasonal, locally grown crops to help feed the hungry. Emma is proud to power the emails of an organization that's doing so much good for their community.
We have lots of customers making the most of their local presence, and we'd love to hear about some of your favorites. Which local businesses, organizations and nonprofits are communicating effectively in your neighborhood?
The smell of dry erase markers and school bus exhaust. Suddenly re-acclimating the entire family to 6:00 am morning alarms. Fall leaf motifs now that it's finally cooler than 90 degrees in the shade. Yes, for the students among us, summer is officially over, and school is back in session.
Luckily, a lot of schools and businesses help parents and students get back in the loop by sending regular email communications in preparation of the first day of school — and all through the school year.
Take a gander at some campaign examples that get an A+ from us …
Percy Priest Elementary
Percy Priest Elementary sends a weekly newsletter to parents to keep them up-to-date on everything from where to buy official Percy Priest Elementary Tigers gear to quick links for important information on bus routes and lunch menus. Also, I love that the focal point is a personal note from the school principal. In the end, they're delivering timely and relevant information that's also visually appealing. Oh, and they have a knitting club? If only I could go back to school (and back in time) …
The ScrapKins is a Brooklyn-based organization that aims to get children excited about recycling and teaches them fun ways to incorporate social consciousness via cute-as-can-be little monsters. This particular email is announcing a new game for iPhones that is both educational and, well, pretty fun too. So, as your little ones in the backseat get restless in the carpool lane, they can learn some valuable life lessons while you jam out to your favorite Jon Secada compilation CD.
The City of Orange City
Schools aren't the only Emma customers getting in on the back-to-school spirit. This example from one of my favorite Emma customers, The City of Orange City, IA, is chock-full of great goings-on, but specifically seeks to highlight some kid-friendly activities around town. Recorder Lessons for only 50 cents? Preschool Story Hour at the library? Don't mind if we do, Orange City. And it's lovely to see that they've incorporated social media links at the bottom — it's a great way to keep their audience clicking for more.
Want to see a few more examples? Take a look at the slideshow below.