What sets Emma apart?

From opening your account to building your email strategy, we want your Emma experience to be fantastic

by Jamie Bradley, Sales | July 18th, 2011 | No Comments »

Is Emma really that different from other email service providers out there? I’m glad you asked. As a member of our direct sales team, my job is to help folks from all walks of life — and with different marketing goals and tasks — learn how Emma will make their jobs easier. Sometimes, Emma is a perfect fit for them, and other times, they might need to go another route – and that’s OK. Either way, the Emma sales team is here to make sure we get everyone started on the right track with their email marketing plans.

So, you find out a bit about Emma and like what you see. What happens next? Sending out beautiful, professional email newsletters to your recipients isn’t rocket science, but we believe it’s a lot better when you’ve got a network of experts who have your back.

Let’s take a look at what it’s like to join forces with the bespectacled first lady of email marketing …

When you initially give us a call or inquire online, a member of our sales team is here to help you get started. A few of the details we’ll share with you include:

• Emma’s pricing is all-inclusive, and we don’t charge for add-ons like surveys, image storage or access to an online archive of your sent messages.
• We offer a menu of fantastic design options so the design works for you, not the other way around. Your email stationery will be uniquely yours and look nothing like the law firm across the street that’s (gasp!) using Template #203 from another service.
• Our support team of real-live Emma experts is here Monday through Friday to help with questions via email, LiveChat or by phone.

You’ve decided to sign on with Emma (good choice). We’ll set up your new account and login details, and send you a personal, informative welcome note so you know how to access your account and get started. You’ll submit your design form based on the design option you’ve selected (usually Concierge Design or Studio Design), and then you’ll wait a few business days before winning the design lottery.

How do you win that lottery? By getting a hand-crafted custom design by one of our lovely designers, like Taylor Schena or Jennifer Kasdorf. Once you submit your design form, they may want to chat more with you, to make sure they know exactly how to meet your design needs. But, they also want to get to know you better. Perhaps you’ll find out you’re both from Pennsylvania or maybe you’ll swap vegan chocolate peanut butter cupcake recipes. In a few days, your design is ready. You can start sending emails right away, or request some revisions if you’d like.

Since you chatted with me or another sales team member, you know it’s in your best interest to send your monthly newsletters on a, well, monthly basis. So it’s time to add your contact list into Emma, build and send your first email. Not quite sure how to do this? Visit our handy Help Guide or chat with a member of our support team, like Casey Correll or Cortney Rockhill. They’d be happy to walk you through your first audience import and answer any other questions you have.

You’re all set! You’ve created your first campaign, sent it to your audience and collected real-time response data. Good work. And the best part is, this isn’t just some red carpet we roll out for first-time customers. Have a question about billing? Call us (800-595-4401). Have a question about your response numbers? Email us. Curious how to get started with surveys? Stop by LiveChat. Want to know where Emma gets her name? Well, it’s really not a big mystery, but we’d love to tell you. We’re happy to have you on board.

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Get started with an Emma account. Inquire here.