The art of the short (holiday) email
As a savvy marketer, you know how important it is to send targeted, relevant emails, especially as the holidays approach. You know that a well-timed email alert to that new product line or sale can really drive your numbers. (It's not called "Black Friday" for nothing.) And no matter what your business or organization specializes in, you know how important it is to stay in front of your audience toward the end of the year.
Luckily, you also see the other side of the story because you're a consumer, too. Even as the daylight hours grow shorter and your to-do list grows longer, you're still likely interested in hearing from your favorite brands. (And you might even be planning to pay attention to the sale emails to assist you with the holiday mall stampede crawl.)
Still, the fact remains: Toward the end of the year, you're a little too busy to give the same amount of attention you normally would to each email in your inbox. Perhaps making a special, non-fat, gluten-free, vegan pumpkin pie for your picky sister-in-law is taking precedence over the shoe sale or non-profit request calling from your inbox. And your own email marketing audience is facing similar challenges.
So what to do? You embrace the art of the short, mobile-friendly email, that's what. Create a campaign that's easy to read on-the-go.
Here's how.
- Keep your message simple. One large, obvious call-to-action will do better than multiple, smaller links.
- Keep your message short — ideally, with no scrolling. It's a challenge, but it will be far more effective with busy recipients who only pay attention to your email for a few seconds before choosing how to proceed.
- Keep your message narrow. If you have some flexibility, try keeping your campaigns no wider than 600px.
If you want to get fancy, consider fitting your campaign within the general mobile phone screen ratios. For example, the iPhone has dimensions of 2:3 width to height, the early Droid is 3:4, and some blackberries are 1:1. What does that mean for you? Don't make the height of the campaign much longer than the width (if at all), and make the font legible on a small screen.
One last trick is to give your subscribers a chance to tell you, "Thanks, but not right now." Email has a distinct advantage over some other marketing channels because you can respond to exactly what your subscribers ask for. Add a button to the campaign that says "remind me in three days," and use the list of clicks on that link to send a follow-up reminder.
Good luck reaching those busy consumers this holiday season (and even better luck finding that pumpkin pie recipe).

Comments
.(JavaScript must be enabled to view this email address) | December 07, 2010
How do you change the dimensions of your campaign in Emma?
.(JavaScript must be enabled to view this email address) | December 07, 2010
Thanks for your question, Becky. To be honest, a campaign that looks perfect on a smartphone is going to look a little slim in a regular email client. The majority of the designs with Emma (roughly 600-700 px) are a medium size so that they can be viewed on either. It’s also a good idea to find out whether your audience is heavy on smartphone users. Recent research by Nielsen suggests that smartphones account for about 30% of all cell phones in the United States. If you do some testing (or surveying) and find out that your audience members prefer smart-phone-optimized campaigns (or if you’re willing to segment these subscribers), our designers can create a proportionately smaller header and corresponding stationery for your account (there’s a fee for this). Alternatively, if you are creating your campaigns using your own HTML, you can adjust the width there. Feel free to contact our support team directly with any questions!
Rachel Sellers | October 18, 2011
Thanks for the tips Carolyn,
I’m starting to think about my Holiday campaigns and this is great stuff. I epecailly like the remind me in three days button. I’m going to try that. BTW—do you actually have a special, non-fat, gluten-free, vegan pumpkin pie recipe? If you do, I’d love to have it:)
.(JavaScript must be enabled to view this email address) | October 19, 2011
Thanks for commenting, Rachel. I’d love to hear how the “remind me in 3 days” goes; please do let us know afterward. And unfortunately, I don’t actually have a vegan non-fat gluten-free pumpkin pie recipe. That sounds suspiciously like just eating the pumpkin with a spoon, but I’m sure your Thanksgiving treats turn out better than mine!
Happy Holidays! | Insight180 | February 22, 2012
[...] Before we wrap up 2010 and prepare to send it away, we would like to offer one last bit advice about a trend worth following this holiday season regarding holiday emailers. Consider it a gift from us,—um, well, actually from one of our favorite email marketing and distribution companies, Emma— to you. Click here! [...]