Crowdsource your email marketing questions
It's unassuming, that question mark button in the top right corner of your Emma account. But don't be fooled by its understated style: Clicking the question mark is like pushing your way to the back of the wardrobe in a C.S. Lewis book and stumbling into email marketing Narnia.
That's because it's the entrance to Emma Community, our online forum. It's where Emma customers can mingle with each other and get quick answers from our award-winning support team, too.
Here are three reasons to love Emma Community:
1. Around-the-clock answers to your questions
Our support team works 7 a.m. to 7 p.m. US Central, so during those hours they're available to collaborate in Emma Community and even chat on the phone.
But because the questions and answers in Community are public, even Emma customers who are burning the midnight oil can access their expertise and search a knowledge base that serves up relevant answers in short order, so you get back to work (and maybe even get some shut-eye).
We have the best customers. We love talking to you about everything from how to get your list into Emma to how you can improve your response results. And now with Emma Community, we can introduce you all to each other and watch the magic really happen.
In addition to getting answers from members of our customer support team, Emma Community is where you can learn from the marketing strategies of fellow Emma customers or show off that cool integration you wrote using our public API.
3. Feedback, feedback, feedback
In addition to being a central place to get questions answered, Emma Community is a place to tell us how we're doing. Speak up about what feature would make your work life that much easier, and add your votes to the ideas that are already there.
And when you get support that exceeds your expectations (isn't that the dream?), give praise where it's due. We're excited to bring some transparency to these conversations in addition to serving up the right kind of account help, right when you need it.