What is Emma's New Years resolution? To hire more sales people for our Nashville office, of course!
We're adding to our direct sales team here in Nashville. Our current roster includes folks with proven selling skills, strong customer service backgrounds and a healthy knowledge of technology and online marketing trends. Emma is a bastion of personal service, and that commitment infuses everything we do – so any potential customer's interaction with us starts with a top-notch sales experience that is decidedly not "salesy."
What might an Emma "non-salesy" sales person do all day? Allow me to take you on a tour (and we're walking, we're walking). My typical day starts with reaching out to folks who inquire about our services. We take a consultative approach to selling, so I dig beyond the basics to help small businesses and non-profits shape their communications strategy, teach them how Emma can be a part of it and help them get started in their accounts.
When I'm not on the phone, I'm answering emails, so excellent verbal and written communication skills are invaluable, not to mention a healthy dose of patience, flexibility and humor. Within an hour's time, I might find myself teaching a boutique owner how to effectively grow her mailing list, chatting with the IT team of a technology firm about the best way to implement our API and then responding to a non-profit board member with a joke about our shared love of all things bacon-wrapped. Mmm, bacon.
Now it's your turn to visualize. When you join our team, you'll be responsible for meeting (and exceeding) a personal sales goal, but you'll also be working with the entire sales team to reach larger goals. You'll spend some time each day researching industry trends and helping the sales team stay up-to-date on the changing landscape of marketing best practices. You might find yourself involved in an impromptu Hall & Oates sing-a-long before moving on to work on any number of exciting projects and initiatives around the Emma house. You'll work closely with other departments to enhance and improve the Emma product and the overall Emma customer experience. We're all responsible for shaping the future of Emma, and that's pretty darn cool, eh?
Emma's open, learn-as-you-go environment encourages an entrepreneurial spirit and a lively workplace atmosphere. That leads us to have more than your average amount of fun on a daily basis, but we're also focused on our goals. The right candidate to join our team will have that same spirit, drive and work ethic. Love of bacon not required. (Love of Hall & Oates is another story.) Sound like the gig of your dreams? We hope so. Learn more about the position or apply here.
Our staff picks for this year's favorite blogging fun.
We didn't cover any political shenanigans on our blog this year, or even Lady Gaga's meat dress, but we did cover lots of ground when it comes to email marketing. (We may have considered making an email replica out of meat when we saw that dress, though.) To celebrate 2010, we're making our picks here for this year's favorite blog posts.
What's in, what's out and what's really out when it comes to email campaigns and ponytails.
Here at Emma, we're always keeping an eye on email marketing trends and figuring out the best ideas for our customers. One of the fun parts of my job is relaying that information to some of our key partners such as Stroller Strides, which is a fitness program for moms. In fact, I got together with the franchisees, trainers and staff over at Stroller Strides during their annual conference earlier this year. We talked about email tips and trends to help their franchisees grow their businesses — and these trends just might help you get the most out of your email marketing too. In: Social sharing Out: List sharing Really Out: Side ponytails
With the number of accounts added daily to the top social networks, the popularity of integrating with social media with email will only increase in the coming months. The moms at Stroller Strides understand that, so they're taking advantage of Emma's Social Sharing tool, a simple way to include Facebook, Twitter and LinkedIn icons on your emails so that your recipients can share your mailing with their network of friends and followers.
Along with the ease of encouraging your audience to share, Emma gives you priceless insight into which audience members are sharing on what networks, and the number of individuals reading the shared mailing. With over 500 millions accounts on Facebook, 190 million on Twitter and 70 million on LinkedIn, Social Sharing is the perfect chance to expand the reach of your mailing and learn about the social spaces where you need to spend more time interacting with friends and followers.
In: Triggered Email series Out: Sending to send Really Out: Your NKOTB collection. Yes, even the comeback album.
Triggered email series give you an ideal way to keep your audience engaged with your unique area of expertise … even if that is boy-band trivia like Donnie's favorite holiday or Joey's nickname (Joe Bird).
At Emma, some of the best response data we've seen is from triggered series that include beneficial and relevant information to the recipient. We've made a couple of additions to the trigger tool in Emma. One update allows you to automatically send to anyone that has completed one of your surveys, and the other gives you the ability to filter any of the trigger events by group.
At Stroller Strides, using triggers means an opportunity to pass along welcome messages, event reminders, valuable meal plan information and fitness ideas. For you, it might mean some of those things too – as well as a world of opportunity to pass along daily, weekly or monthly messages that show off your unique voice and expertise.
In: Creating smart searches Out: "E-blasting" Really Out: Matching acid washed jeans and jean jackets
At this year's conference, we spent some time giving shout-outs to franchisees that received exceptional response data and reached significant milestones. As we looked for commonalities among these accounts, we found that folks using smart searches and highly organized grouping of member data really stood out. Searching through your audience groups for shared audience member traits allows you to compile a highly engaged group – then you can send them specific and relevant messages. This is ideal when you have a message with an especially interactive or important call to action.
Your mailings will be more effective when you send to those most eager to hear a particular type of message. The most useful part about creating a search in Emma? You can create it based on any data you've chosen to collect about your audience members. If you'd like to create a new type of search that requires collecting more data, encourage your audience to update their preferences, perhaps with an enticing mailing, special offer or simply further information about the new email messages they'll start getting if they give you additional data.
These three techniques have helped our friends at Stroller Strides increase their response rates and reach more folks, so we hope you'll see similar results. We'd love to hear your success stories … or your own lists of what's in and what's out. (But seriously, stay away from those matching acid-washed outfits.)
You know that warm-fuzzy thrill when you spot one hand-addressed envelope in your stack of mail that's otherwise bills and ads and statements and pizza coupons and whatnot?
Do you ever *not* open that hand-addressed envelope first?
Hand-drawn stuff is warm and personal. And in the mass-blasting, digitized and technical world of email marketing, it's especially compelling. After all, if we're all drawn (shameless pun) to the hand-written envelope among our stack of mail, an email with some hand-drawn design might also be more likely stand out in a crowded inbox. I've been looking for an excuse to highlight the lovely illustrated design in this email featured here from Boys & Girls Clubs earlier this fall.
I also love this hand-drawn "send to a friend" granny in Sweet Leaf Tea's newsletter.
How could you add some hand-drawn love to your next campaign?
+ Try replacing your standard icons or photos with illustrations.
+ Add a little hand-crafted texture to your plain email background.
+ Or come up with something entirely different. Find the chronic doodler in your office and report back with your own hand-drawn email masterpieces.
A few of our favorite 2010 email marketing trends, from integrating social networks to breaking design rules.
Among people who love debating inconsequential things, there's a bit of debate over whether we should consider 2010 the last year of the "aughts," or the first year of the "teens." While we're not particularly keen to join in that argument (both teams can get pretty fierce), there's no denying that, for email marketing, 2010 felt like a transitional year. Gone are the days of considering email strategy separately from social media strategy, and gone are the days of thinking of email as "that mailbox you have at your desk." As email becomes increasingly fluid, conversations about inbox behavior and audience engagement have woven their way into familiar discussions about sending frequency and open rates.
As we move into the new decade (or maybe we've been here for a year already?), here are some of the trends we saw in the past year.
Social Network Integration: Savvy email marketers have been synchronizing their email with social media for a while, but in 2010, the two truly became inseparable in the eyes of most marketers (not to toot our own horn, but it's also the year that we introduced our powerful Social Sharing tool). While email is still the most profitable marketing channel available, the way we use email is changing, and the best way to keep your email strategy relevant is to make sure it's suited to how your audience is communicating.
Integrating your email and social strategy means recognizing that your followers engage with your brand on different channels for different reasons, and working across those channels to keep them engaged. You can do something as simple as tweeting a link to your email newsletter signup screen (or including a "follow" link in your emails), and it can grow to include multi-channel campaigns.
The best part? You don't have to be a tech wizard, a marketing guru, or a web, um, medicine man to be great at social media. In fact, some of the most inspired campaigns we've seen have come from smaller businesses and community groups who know how to stay close to their audience. Take this campaign, from Somerville Public Schools. Gathering everyone's favorite quotes about education on Twitter, then sharing those quotes in their next newsletter? Brilliant! Oh, and incredibly easy and affordable, too.
Email-to-Blog Comment Links: Marketers also have been finding ways to bring the one-on-one direct communication power of email into other, more community-oriented spaces this year. If, like many companies, you sometimes share your blog content through email, invite your readers to join the discussion.
Blue Ocean Ideas, a Maryland-based full-service branding and design firm, does this in their blog and email series, "The Weekly Idea," where they share an idea with their readers and invite them to contribute their thoughts. But when Blue Ocean shares these ideas via email, they take one easy extra step to invite discussion: Following the content of each email, they post a link to that blog post's URL with the title, "Comment on this week's idea." It's simple, and it brings their audience into the conversation with one easy click.
Expanding the "Special Event": Around this time in previous years, if you'd mentioned "Cyber Monday" to a relative or neighbor, the odds are good that you would have been met with a blank stare, or possibly a slap in the face. But now Cyber Monday has entered the common vernacular as a sales event holiday for online retailers ("Black November," an also-ran term for extending the holiday sales frenzy throughout the entire month, didn't fare so well in 2010, but keep an eye out for it in 2011).
Email played a critical role in Cyber Monday sales events — according to a report by Responsys, Cyber Monday set a new all-time record for promotional email volume for the fourth year in a row. Some retailers, like Home Depot, even went for the controversial "double dip" strategy of adding another Cyber Monday promotion the following week.
Around the holidays, when promotional email volume spikes sharply, some savvy marketers went the extra mile to let their audience know what they could expect over the next few weeks, effectively turning the entire holiday season into one prolonged email-driven event. Ever ahead of the game, Groupon even took the liberty of creating their own fictional winter holiday.
"Grouponicus" emails come separately from standard Groupon emails, and they feature decidedly holiday-oriented promotions (and a characteristically strange mascot, "Groupo" the snake-tailed bird). You can even opt out of "Grouponicus" mailings with one click while remaining subscribed to your standard Groupon messages. It's their way of offering extra holiday specials while letting their audiences know that this email volume boost is temporary and seasonal.
The holidays were far from the only extension of the "online event" that we saw this year. As retailers seek creative new ways to drive sales, marketers tried out some new tactics, like the Gap's "descending discount" 3-day sales event — act on the first day for a 20% discount, the second for a 15% discount, etc. They also revisited some tried and true methods, like the "2-hour" sales event for early responders.
Bending the rules with email design: When it comes to email marketing, there are "Do's," like keeping your most important content towards the top of your campaign, there are "Don'ts," like sending files as an attachment to your emails, and then there are those practices that fall somewhere in between. They can be risky, they don't always work and many email marketers who prefer to play it safe avoid them altogether. This year, we saw some savvy email marketers take some interesting risks with their email campaigns. Take animated GIF images, for example. They don't load consistently, and many of your readers won't see any animation in their campaign — just the very first image in the animation series. But for those readers who are capable of viewing animated GIFs in their email client, they can add a splash of style to your email. Nine West took this risk in a fall campaign, dedicating half of their email content to an animated GIF of a rotating shoe. Not all of their readers saw any movement here, but the ones that did were treated to a snazzy, runway-style reveal of their flagship fall boot.
Another oft-cited design issue is email campaign width. In order to be viewable in every inbox, the general consensus is that you should keep your email campaigns around 600 pixels wide (this is becoming even more relevant in the era of mobile viewers, smaller viewing areas demand narrow campaigns). But not every marketer wants to feel bound by pixel width, and some marketers decided to go wide — really wide. This email campaign from London's Le Cool Magazine did away with pixel width limitations and vertical orientation entirely, opting for a horizontal, magazine-style email experience. It's a bold move, and one that certainly caught our eye. But email, and the web in general, remains a vertical scrolling experience, and while there's always room for dreamers, it's not a switch we'd recommend for everyone. More trends of note: Those are just a few standouts we've noticed in a year of email innovation and experimentation — see our previous blog posts about the changing landscape of email for more, including our commentary about Gmail's Priority Inbox and Facebook's mail announcement.
Did you experience any of these trends yourself? Did anything new catch your eye in the past 12 months? Let us know in the comments section, and we'll keep the conversation going. It's sure to be more fun than the "aughts" vs. "teens" debate going on in the break room.
December is one of highest-volume email months of the year. According to the Email Stat Center, the most popular days to send holiday and post-holiday emails are: 21 days before Christmas, 14 and 10 days before Christmas and the 26th of December. So how are your emails going to stand out in the crowd?
A well-crafted subject line can certainly help. Because not everyone turns their preview panes on by default, your subject line is your chance to persuade a reader to open and read rather than move on or delete. Read on for five ideas to enhance your holiday subject lines…
1.Identify yourself and provide an enticing teaser. In all of my examples, you'll notice that I include the business name in the subject line. In the split second you have to grab a reader's eye, associating your name — or, more importantly, your connection to the reader — may be just the thing that makes your email stand out. Not only that, entice your recipients with a glimpse of what's inside. If your subject line is too vague, readers may ignore your email. Provide enough description that they'll want to know more.
So-so subject line: Popular Gifts from The Forest Shop
Much better: Our Top 8 Gifts of the Year | The Forest Shop
2. Call attention to what's unique. We see it all too frequently — emails introduced as, simply, 'Holiday Sale – Shop Now.' Your products and your holiday sale are unique, so your subject lines should be, too. Make sure to highlight something special about the sale and include details about the sale's length. Your recipients are likelier to act if there's a sense of urgency.
So-so subject line: Shop Bluebell Boutique's Holiday Sale Now
Much better: Bluebell Boutique's Holiday Sale: 3 Days Left + Free Shipping
3. Introduce a spin and offer email subscribers something special. Often, holiday emails focus on what the recipient should do. What about what you can offer the recipient? Consider providing a special discount or perk for your email subscribers. (You could even segment your list by 'member since date' if you'd like to send to your most loyal customers.) Something as small as a free cup of coffee, BOGO offer or exclusive downloadable content could do the trick.
So-so subject line: Take 20% Off at The Candy Shoppe
Much better: From the Candy Shoppe to You: Free Gift + 20% Off
4. Encourage participation that may not lead to a sale. It's easy to focus on the bottom line when sending holiday emails. But remember that your emails are also about building relationships. A customer may not purchase from you now, but they'll remember you next time if you've hooked them. Allow your recipients to choose the best promotion that fits their needs. Or include a holiday survey to gauge interest in particular products or upcoming events.
So-so subject line: Take Our Holiday Survey
Much better: Choose Pet Store's Next Promotion | We want to hear from you!
5. Personalize. Did you know you can include personalization tags in the subject line as well as the body of the campaign? Surprise your recipients with a personal touch — one that's totally proper, of course. While most subscribers are wise to first name personalization, you can personalize by any member field stored in your account. Consider a subject line that calls out city, company name or the month they joined your list. Get help with personalization here.
So-so subject line: Happy Holidays from Berney's!
Much better: To our friends in [member_city]: Happy Holidays from Berney's!
What will work for you? Find out and let us know… Most email marketing rules will bend to suit your needs and the reading habits of your audience. To find out what really works, save two versions of the same campaign and change just the subject line. Export your entire audience to Excel, split the file in two and import into two split groups. Send to these groups and see what kind of effect the subject line has on your open rates, click-throughs and shares. And if you've got a successful subject line to share, by all means, let us know!
We're so pleased to unveil this year's Emma 25 honorees today. All of the 300-plus groups that participated in our seventh-annual event are deserving, and we were inspired by the innovation and dedication we glimpsed while reading through the applications.
As with previous years, each of our honorees will receive an Emma account, custom stationery design and a lifetime of email and survey service, all at no cost.
These 25 groups on this year's list contribute a whole lot of goodness to the world:
An Indiana food pantry branching out into gardening and cooking classes.
Artists in New York encouraging inner-city teens to express themselves.
A group in Idaho bringing shelter dogs and at-risk kids together.
An Arkansas non-profit installing solar energy panels in low-income communities.
Counselors in Oregon teaching parenting classes for as little as $1.
An Austin group suiting up disadvantaged women for their careers.
Oh, and we really appreciate the way so many of you helped us spread the word through your blog posts, tweets, email campaigns and conversations. Thanks for supporting this program – we couldn't do it without you.
At our Portland launch party this month, we created a special set of our Emma medals that we like to hand out to customers and friends now and then — this new set features Portland-centric themes such as Hopheadedness, Puddlewonderfulness, Open Sourcery and Pedalocity. Then we asked party-goers to nominate their own medal ideas, and they wowed us with topics ranging from Portland's hipster scene to our local vineyards. We're awarding the winner $500 to donate to a local non-profit.
Meet our medal winner and the two runners-up:
Rachel Wilson took the cake with Tree Huggery, calling to mind Portland's green landscape and love of all things outdoorsy. Rachel is a three-year resident of Portland and lives in St. Johns with her husband and dog, Digby. She's donating her winnings to the Special Education department at George Middle School in North Portland, where she is a teacher.
Max Kirchoff, pictured with his pup, Godzilla, is a web developer who's making a foray into winemaking. His medal idea gave a nod to Portland's pride in all things bacon, thus earning him our runner-up spot. Max is also an avid biker and runs Trees By Bike here in town.
Mike Paccione, our second runner-up, gave us a chuckle with his mention of the city's proclivity for skinny jeans. Mike's daily bike commute drops him off at the Art Institute of Portland, where he is the Alumni Coordinator, and twice a week at Portland State, where he teaches public speaking.
Thank you, Portland, for participating and partying with us in the bside6 building.
The holidays will be here and gone before you know it, but that doesn't mean you have to let them pass you by without planning your email strategy. It's true that a little holiday planning goes a long way. Take a look at these five Emma customers and how their past holiday emails have supported their brands and creative goals. And they've even had some fun along the way!
+ HeyDay sends holiday gift guides.
HeyDay, a lifestyle and home decor store in Bozeman, Montana, began sending Emma campaigns in 2008 to about 500 customers. By this fall, their list had more than tripled in size, and they now send monthly newsletters and special promotions to roughly 1,700 subscribers.
Last year, they saw traction with a series of spirited holiday gift guides. Forgoing traditional holiday colors, the guides instead featured their brand colors — lime green and powder blue — and an assortment of colorful gifts. Gift Guide #1, sent on December 1st, presented quirky hostess gifts, and Gift Guide #2 on the 8th featured whimsical gifts for children. Their third Gift Guide, sent on December 15th, offered 20% off any purchase and highlighted affordable stocking stuffers.
The appeal of HeyDay's holiday gift guides is in the unexpected — not just in the appearance of the guides but also the unconventional gifts.
In short: Holiday gift guides can break the traditional mold. Find a format that's true to your brand and products. And remember to stagger sending times — a few days to a week apart — so that your subscribers' inboxes aren't inundated with too much mail.
+ Folks at Prince Market Research poke fun at themselves.
Prince Market Research in Nashville, Tennessee, is a research firm that helps clients analyze and improve their brand, products and customer communications. Emails from a group of researchers are going to be serious business, right? Not always, according to the researchers at PMR. They've got a sense of humor and don't mind being silly.
+ Rosy Rings offers a special holiday discount to email subscribers.
Rosy Rings is a by-hand candle-making company in Denver. Their story goes back 13 years, and they started using Emma about three years ago. With a loyal fan base and timely emails, they've had a consistent 30%+ open rate since they began sending. And they've set up trigger emails that are enjoying an incredible 70% open rate.
Receiving special email offers is one of the perks of subscribing. Last year's holiday campaign — a slice and dice created by an Emma designer — offered subscribers a 10% discount on holiday purchases. Sent on December 18, it served as a last-minute reminder to holiday shoppers.
In short: Offer your audience members something special this holiday season. They'll want to continue receiving — and reading — your emails if there's an advantage to being a subscriber.
Classical KUSC, out of Southern California, is the largest public radio and nonprofit classical music station in the country. As such, they don't do anything small, including their holiday campaigns.
Their December 2009 campaign was created on a custom stationery designed by Emma's Jennifer Kasdorf, and each section — from a harpist's concert to a choral show to a Mexican Baroque concert — supports the Christmas theme. They also included a ticket giveaway for their Salute to Vienna concert.
In short: Whatever your company type, consider building a campaign with holiday-themed stories. Include holiday-inspired pictures, links to your favorite songs or sites, and news about what your organization is doing to celebrate the season. You'll win points with your fans for sharing in the festive spirit and thinking outside of the box.
Valley Metro provides public light rail and bus transportation for the greater Phoenix metro area. They started sending email through Emma in early 2009 and have since sent more than 200 campaigns to their list of subscribers.
In January of this year, they sent a series of New Year's campaigns, playing with the idea of new year's resolutions and how they might relate to riding Valley Metro. Check out the first campaign here, which gained an open rate of 37% and click-through rate of 19%. The second campaign in the series was just as popular, with an open rate of 38% and an 18% click-through rate.
In short: If you miss — or choose to bypass — the December holidays, think about sending a campaign to usher in the new year. It's a great time to offer a new start to your subscribers and to freshen up your email strategy.
We officially launched our West Coast office with a bunch of friends and customers.
It seemed like high time to celebrate our second-largest Emma office, so we threw a party last week in this bike-riding, beer-loving, tree-hugging city of Portland that we're lucky enough to call home.
Granted, we've been in Portland since 2007, but we like to build something and then celebrate it, not the other way around. This was our big chance to throw open the doors and celebrate all the businesses and organizations that help make this an Emma town, and the party was a hit.
Our friends turned out in droves, and some of them like Ruby Jewel even brought us cool presents like bags of handmade salted chocolate ice cream sandwiches. Yes, it's true. We have the best clients ever.
Over gorgeous hors d'oeuvres from Simpatica, local Oregon wines and a keg of IPA from local brewmasters Hopworks, we lit up the night. We had such a good turnout that the keg was tapped by 9:00 PM. Party foul, we know, but a spur-of-the-moment beer run ensued to keep the hop-heads happy. The party kept rocking until midnight.
To spotlight all the things we love about Portland, we created a special set of our Emma medals, which are trinkets we like to hand out now and then. While our usual medals tout things like general awesomeness, we crafted medals for the party using Portland themes that touch on the city's vibrant cycling culture, the love of well-crafted beer, the rainy weather and the thriving open source community.
We even opened up the floor for party participants to create nominees for their own favorite Portland-themed medal, and we're awarding the winner $500 to donate to the local non-profit of their choice.
Another party highlight was Cristin Norine's presence. She's a neighbor in our building (the BSIDE6 project), and she's living in a glass room gallery space in November to explore themes about how we communicate with each other in this Internet age. Guests were able to chat with her on Skype.
In short, last Thursday felt like the ultimate coming out party. We felt like the debutante at the ball, and we only have one thing to say: Thank you, Portland. We're so glad to be part of this amazing town.