How can I use those interactive charts in my response section?

Dear Troubled,

We've taken the response numbers already available to you in your response section and put them in chart form to give you a clear picture of how your email campaigns are performing. And, of course, to give you another way to think about light sabers. The charts will help you spot trends that can inform you of changes you can make to keep your audience members engaged and your response numbers consistent. Here's a quick guide to handling four common email marketing scenarios that are easier to spot because of the interactive chart feature:

Sending too frequently. If your clicks and opens drop during months when you're sending more campaigns than usual, your audience may be telling you that you're sending too many emails. Consider consolidating your content so that you're sending fewer emails, or do some additional segmenting to be sure that what you're sending is relevant to the select group of people receiving them.

Sending with no consistency. If the campaigns, opens and click lines resemble the jagged peaks of some far off mountain range on Adari, try mapping out a consistent sending schedule to set audience member expectations. Remember, it's quality over quantity, so don't feel like you have to send every week (or day). Spend some time planning a content strategy that gets you sending regularly. Once you identify what your most popular campaigns have in common -- a morning send-off time or a a certain kind of content, for example -- incorporate those into your newfound plan.

Declining open rates coupled with better click-through rates. This is as confusing as the romantic chemistry between brother and sister duo Luke and Leia. You can see by the chart that fewer people are opening your emails, but those that are, are clicking on everything and digging the content. You may have lost the interest of most of your audience, but you can win them back. Be sure your signup forms are in the right place to collect names from people truly interested in your organization, send a survey asking what your audience wants to hear from you, or try mixing things up with your subject lines to see if you can encourage additional opens.

Declining open and click-through rates. Nobody likes to see this chart, but it happens to the best of us. It's OK -- you're in control of bringing those open and click-through numbers back up again. Take a fresh look at your content and sending strategy. Think about new ways your emails can bring value to your subscribers, whether it's new content, different promotions or something else entirely. Consider a new designed look, or try laying out your content in a different way. Some Emma customers have sent an Emma survey to learn what their subscribers like best and what they prefer to see less of, and then used the feedback to relaunch their newsletter strategy. It's a fantastic way to build better relationships with your members *and* have better email results to show for it.

And remember, the chart can help you measure and achieve the goals you've set for your organization. If you want advice on how to set those goals or help on how to interpret or use the chart, touch base with Emma's support team. They're kind of like the Force, except, you know, they're real people and stuff.

Cheers,
Emma